Administrative Box Office Manager; Summer Seasonal Theatre Aspen Aspen

DESCRIPTION

Theatre Aspen, the award-winning professional theatre company located in the heart of the Colorado mountains, is accepting applications for a full-time Box Office Manager to join our team. This is currently a seasonal position with the possibility of full-time year-round employment.

As a key member of Theatre Aspen’s marketing team, he/she/they will be the essential conduit between Theatre Aspen and its audiences and manage each part of the patrons’ experience prior to their performance. This position requires a passion for people and service, as well as technical knowledge and the ability to supervise others.

WHAT YOU LL DO

• Manage and conduct all ticket sales, special sales requests (complimentary, discount, group, staff, season pass fulfillment, and donor ticket redemption), and door sales at events both at tent and offsite locations for education and special events.
• Maintain a comprehensive and advanced understanding of the Patron Manager ticketing system software and support the training of new staff.
• Build/maintain all single tickets and passes for mainstage seasons and ancillary program performances in the back end of Patron Manager, and facilitate the transition to public on-sale.
• Ensure that all phone calls, emails, and voicemails are responded to, and that any patron questions or complaints are satisfactorily resolved.
• Prepare and reconcile daily deposits and financial business for the box office as needed.
• Maintain, adjust, and develop ticket sales policies and procedures for will call, walk-up, phone sales, online, waitlist, and special programs ticket redemption.
• Produce and distribute all sales reports against budget for every performance daily.
• Manage all box office inventory (Stripe readers, Boca printer, ticket stock, envelopes, phones).
• Manage the implementation of donor ticketing benefits into Patron Manager accounts.
• During summer months, ensure that the lobby and box office are open by 10am Mon-Sat
• Print and organize will call for each performance
• Serve as on-site leadership in any emergency situations.
• Support the Front of House manager as needed.
• Train and manage box office hourly workers and, in conjunction with the Front of House Manager, the seasonal Box Office and Front of House Assistant.
• Assist with Theatre Aspen’s annual gala as needed.

WHAT YOU LL NEED

• A minimum of 3 years  experience as a box office manager; exhibit a high capacity for interpersonal relations; have excellent verbal and written communication skills; and possess an ability to handle fast-paced and high-pressure situations with diplomacy and tact.
• Knowledge of theatre and the ability to engage with patrons about the programs of Theatre Aspen.
• Demonstrated ability to effectively plan, implement, and manage at both strategic and operational levels.
• Exceptional interpersonal skills.
• Ability to work cooperatively with a diverse constituency and foster an environment of respect and civility.
• Strong and effective communication skills.
• Experience with Patron Manager or similar patron management database.
• Ability and willingness to maintain a flexible schedule in order to work weekends and evenings as needed.
• Job type: Seasonal
• Term
  :
  Part-time remote work begins March 2, full-time dates in Aspen, May 11 – Sept 13
• Salary
  :
  Weekly salary is between $900-1,250 a week plus housing. Travel provided.

To apply for this position, please send resume and cover letter to resumes with the subject line “Box Office Manager Application”.

Theatre Aspen is an equal opportunity employer and understands that the work to create equitable theatre on and offstage is never done and we pledge to continually pursue equity, diversity, inclusion, and accessibility in our hiring, casting, education, and performance practices.

May 11, 2026
-Aug 15, 2026

$900.00 – $1,250.00 per week

resumes…
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