Strategic Account Director - Retail CRM; Hybrid

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

This role is hybrid - 3 days per week in office in Troy, MI. The Account Director is a strategic leader responsible for fostering and growing client relationships. This role involves developing and executing strategic marketing plans, overseeing program elements, managing financials, and leading a high-performing team. The Account Director serves as a trusted advisor and partner to clients, consistently seeking opportunities to add value and expand the business relationship.

• Client Relationship Management:
  Build strong, collaborative relationships with clients and their agencies. Provide strategic guidance and thought leadership in all phases of CRM and specifically within Retail. Identify and pursue opportunities to enhance and expand services within client organization. Develop and maintain relationships within client organization. Account Leadership:
  Create and execute annual account plans;
  Develop and implement service tactics aligned with strategic goals;
  Oversee account service efforts and ensure high-quality work;
  Proactively identify and pursue new business opportunities;
  Manage account financials, including revenue, expenses, and profitability.
• Project Management:
  Identify, initiate, and oversee project opportunities;
  Ensure flawless project execution and delivery;
  Effectively communicate client requests and project requirements to internal teams;
  Manage project timelines, budgets, and resources with account services team;
  Develop creative briefs and execution plans;
  Monitor and evaluate project quality and client satisfaction.
• Team Leadership:
  Lead, motivate, and mentor a high-performing team;
  Provide guidance, support, and professional development opportunities;
  Foster a positive and collaborative team environment.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• Work Your World Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex,…