Talent Acquisition Manager

Woolworths Financial Services | Full time

Cape Town, South Africa | Posted on 08/25/2025

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other products.

Woolworths Financial Services follows a Work-in-Hybrid work structure which requires employees to work from home for the majority of their time with some rotation into office.

MAIN

PURPOSE:

The Talent Acquisition Manager is responsible for implementing the talent acquisition strategy to attract talent and direct sourcing through various channels. Reporting to the Head of Talent & Acquisition, they drive current and future acquisition requirements across the permanent and contractor workforce, forecasting demands, leading employer brand initiatives and developing hiring plans aligned with the business strategy.

KEY RESPONSIBILITIES

• Talent Acquisition strategies, policies and processes
• Identify and drive continuous improvement to ensure speed while maintaining quality by utilizing data and insights from internal and external sources.
• Create a client service culture in the Talent Acquisition function by identifying future talent needs and creating/managing talent pools (internal and external) to vacancies proactively.
• Implement the transformation strategy to ensure that targets related to appointments, promotions and internal transfers are achieved and aligned to address the EE plan.
• Gather marketing intelligence on competitor firms and industries to benchmark appropriately and feedback to relevant stakeholders on key insights that will improve acquisition solutions and practices.
• Lead the talent acquisition team and drive performance through anticipating recruitment needs, identifying and utilizing new sourcing channels to improve quality and turnaround times.
• Manage data and leveraging insights to support hiring decisions.
• Promote direct sourcing channels to improve cost management and the creation of an in-house search capability.
• Develop strategies and initiatives to promote the employer brand.

Relationship and stakeholder management

• Promote and monitor Service Level Agreements (SLA) adherence with service providers and other stakeholders, both internal and external.
• Define service level requirements with internal stakeholders and external suppliers.
• Oversee the implementation, review and management of contracts with all internal and external stakeholders aligned with the acquisition strategy.
• Resolve problems with external service providers.
• Monitor progress, statements for services, payments, and schedules on all external service provider contracts.
• Monitor recruitment service supplier performance and provide feedback to stakeholders.

Reporting and data analysis

• Manage regular reporting structures to feedback critical Talent Acquisition interventions.
• Participate in People and Culture forums, committees with the view to interact and lead discussion on the implementation and maintenance of Talent Acquisition strategy and constraints facing implementation.
• Compile monthly and quarterly reports to evaluate progress.
• Prepare periodic reports for Exco and Board with hiring and employment data.

MINIMUM QUALIFICATION

• Tertiary qualification in relevant field

MINIMUM REQUIREMENTS

• 8 years’ experience in talent acquisition/recruitment & selection
• 3 years’ experience in management/leadership role in talent acquisition
• Strong experience in utilisation or implementation of application tracking systems
• Problem ‐ solving and analytical skills
• Financial services or Tech industry experience preferred

Woolworths Financial Services is a proud South African brand, who is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.