Director, National Facility Management

Leader & SME responsible for creating a center-led approach for facility management across all regions. This position will require responsibility to create policies, standards, and implement best practices in the maintenance of Quest healthcare facilities. Will help prioritize investments in facility repairs as well as develop scorecards for facility maintenance

• Create a forum for an extended (indirect) team of facility leaders across the enterprise. Set up monthly calls, set agendas, bring speakers,
• Develop metrics and scorecard to measure performance of Quest businesses around maintenance and facility repairs.
• Work with Exec. Dir for Network Optimization and Dir. Of Business Continuity to conduct annual surveys measuring facility weaknesses.
• Develop a prioritized list of actions to remedy facility weaknesses.
• Document and track portfolio of capital investments for facility repairs. Work with our internal regions to prioritize capital spending on projects considering facility weaknesses and other considerations.
• Track and review spending across the entire corporation on facility services such as security, landscaping, electrical, water, gas and building maintenance for our large sites. Identify opportunities to reduce spending or improve the effectiveness of spending.
• In maintenance, design standard guidelines / SOPs for different programs. Identify best practices in types and frequency of maintenance activities around our facility systems. Deploy best practices to the regions. Update policies where needed. Facility systems include electrical, plumbing (water, drains), DI water production and distribution, HVAC, generators, UPS, transfer switches, gas and fuel supply, roof and parking
• Work with National director of Real Estate and Construction to establish policies, standards and SOPs around management of large construction projects (above $500K)
• Participate in CBRE quarterly reviews – organized by the National Director of RE and Construction – the main point of contact for Quest with this vendor
• Work with our maintenance vendor, C&W, to establish regular reviews. Leverage existing performance reviews set up by Corporate Procurement where applicable.
• Prepare executive reports detailing plans and achievements for main activities
• Will be expected to deliver reports and presentations, among others:
• Metric updates and scorecards to the extended facility teams
• Status updates on goals and progress vs. goals to peers within Real Estate Footprint Optimization.
• Status updates on goals and progress vs. goals to Operations Excellence leaders - including VP of Ops Excellence
• Participate in updates / planning sessions as needed with members of business unit Senior Leadership Teams or corporate Senior management team.
• On selected projects to gather information, collaborate with Quest project stakeholders, construction PMs, facility leaders as well as 3rd party vendors (legal, architects, general contractors, 3rd party project managers)
• Will be called upon to review and approve construction capital expense justifications

Required

Work Experience:

• 10+ years’ experience in facility management and maintenance/repair programs.
• Demonstrated experience and ability to complete projects to budget, timeline, and requirements
• Bachelor's degree is required; advanced degree is preferred

Preferred

Work Experience:

• Knowledge of construction projects – some experience running construction or large repair projects
• Experience managing of a capital budget on projects or programs

Physical and Mental Requirements:

• Person in position will work in office / home office environment.
• Occasionally lifting up to 25 pounds
• May require extended periods of focus
• May require extended periods of sitting or standing
• Ability to manage stress
• Capable of handling multiple priorities in a high-volume setting
• Position requires travel
• Travel opportunities involve site visits, facility walk through and cursory inspection of systems (electrical, mechanical, HVAC, etc.).
• Some evening work hours may be required ad-hoc, depending on project needs and reporting deadlines

Knowledge:

• Breadth of knowledge and deep experience in facility management
• Preferred…