Senior Client Relations Manager

Overview

Due to the growth of Oakland Care, we are now looking for a Senior Client Relations Manager to lead our homes in the Oxfordshire, Berkshire and Hampshire areas. This role will include the commissioning of our new homes in Bracknell (opening Summer 2026) and Fleet (Spring 2027) and supporting our currently established home in Wantage, Oxon. The ideal candidate will be someone with experience in Sales/Customer Service and who understands the Care Home Marketplace.

The role will be largely based in Bracknell, initially but with travel within the region. This role would be ideal for a successful Care Home based CRM, who wishes to step up into a more regional role. We offer some excellent rewards & benefits including:

• We offer all team members 1 free meal per shift.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme - Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.
• Health Cash Plan (subject to T&Cs)
• Death in Service Benefit (subject to T&Cs)
• To be a member of the Homes Leadership Teams and focus on the marketing of the home to ensure occupancy levels are in line with budgetary requirements.
• To lead on local networking, developing relationships that create community involvement that benefits residents.
• To lead on the marketing and presentation of the Home.

• As Senior Client Relations Manager your key responsibilities will include:
  Overall responsibility to ensure the Home's occupancy levels are in line with budget.
• Effectively follow through each enquiry from initial contact through to the final decision.
• Update and maintain the Company lead management system and ensure all reporting internally and externally is completed accurately and on time.
• In conjunction with the General Managers, review occupancy and marketing activity against agreed KPI's.
• Support the Move in Process, ensuring a positive resident experience, and that required documentation and finances are completed prior to admission.
• Contribute to the mission: “Our mission is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family”.

• Minimum of two years Sales Marketing Business to Customer.
• Proven track record in Client Relations.
• Desirable:
  Marketing/Sales Degree or degree level education.
• Sales experience in the healthcare sector.

• Strong leadership and people management skills
• Ability to engage and motivate team members
• Excellent organisational and prioritisation skills
• Excellent written, non-verbal and verbal communication skills
• Knowledge of and competence in Microsoft Office applications and Windows based operating environments - Excel, PowerPoint, Word, Outlook
• Experience with sales/marketing IT tools

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the relevant government page.