Senior Online Trading Manager

Overview

Marks & Spencer is a unique British heritage brand, renowned for a long history of "firsts." Everything we do has the potential to impact and delight over 30 million customers every day. Our international business is undergoing an exciting transformation with a significant opportunity to outgrow our competitors. M&S already has a strong global footprint, operating in over 400 stores outside the UK and ROI across 70 markets in Europe, Asia, and the Middle East, alongside online sites in more than 60 markets.

We work through a mix of owned and partner models, including franchise, joint venture, wholesale, and marketplace operations. We have built a high-caliber international team with deep global experience and a clear, ambitious strategy for growth. As a smaller, agile team, we move quickly, take ownership, and aim high. We are looking for people who are energised by transformation, bring entrepreneurial thinking, and are excited by the scale of opportunity ahead.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

We are currently seeking a Senior Online Trading Manager to support a 12-month maternity cover. This role is a fantastic opportunity to play a key part in driving online performance across our international markets. The successful candidate will bring strong fashion and footwear experience, using their commercial and customer-focused mindset to optimise trading, range, and performance across digital channels.

• Own the budget planning across sales, returns, orders and GSM % and key performance KPI's.
• Own the day-to-day trading, optimisation and merchandising of our Direct to Customer websites including activity and promotional planning, using key commercial levers to drive business outcomes.
• Set and deliver a strategy for global e-commerce sales growth through optimising conversion, product range, merchandising, promotions and onsite platform strategy.
• Lead and motivate the trading and site merchandising team, driving talent and high performance, set priorities and foster a positive culture. Ensure each team member has clear and measurable objectives. Laser focus on data to drive profitable sales and creating a sustainable business across priority markets.
• Management of P&L and unlocking opportunities to maximise profit.

Your skills and experience will include

• International experience - Europe and US
• Commerciality - Competitor and commercial awareness and ability to perform competitor analysis. Commercial acumen and understanding of financial implications
• Strategic and forward thinking
• Analytical skills - Ability to analyse and report information
• Prioritisation - Ability to work with reactionary trading changes; subsequently prioritising workload

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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