Strategy Realization Program Manager - Executive Officer

Overview

The Iowa Department of Revenue’s Internal Services Division is seeking a Strategy Realization Program Manager to join the Technology Support Team. The Internal Services Division supports day-to-day operations, safeguarding confidential taxpayer data, Gov Connect Iowa  Program management, technology integration with business objectives, human resources, data analytics, and business continuity activities. The division focuses on elevating both internal and external customer experience and coordinates education and outreach initiatives throughout the year.

This role will oversee the Department’s portfolio of initiatives, projects, and programs, ensuring alignment with the Department’s Strategic and Operational Plans, public policy objectives, and regulatory requirements. The role ensures Revenue initiatives meet goals efficiently and effectively while adhering to standards and accountability measures. The role collaborates with internal and external stakeholders to achieve outcomes that serve the Department's mission, vision, and values.

• Manage the Department’s portfolio of strategic initiatives by performing intake and evaluation of initiatives, business case development, performance monitoring and reporting, benefits realization, and investment justification.
• Determine necessary staffing requirements, financial/technological resources, and evaluation/reporting procedures for Department of Revenue projects, programs, and initiatives.
• Oversee resource utilization for the Department as related to projects, programs, and initiatives, including cross-agency collaboration.
• Support the Department in responding to factors impacting Department operations by assessing the current state, evaluating options, and making recommendations for solutions (which may be business, technology, or both).
• Analyze a variety of information (e.g., state and federal laws, rules, or regulations) and recommend solutions for resolving program/project administration problems.
• With input from the Department’s Legislative Liaison, plan and implement changes resulting from legislative activity.
• Coordinate and oversee activities with IT service providers to ensure compliance with the Department’s regulatory bodies.
• Lead business process improvement events utilizing Lean facilitation, Kaizen, and other continuous process improvement techniques.

• Preference will be given to candidates with project management certifications and/or formal project management training.
• Experience facilitating cross-functional teams through complex process changes using Kaizen, Design for Lean, 5S or other Lean methodologies.
• Experience with strategic planning and execution.
• Experience in leading diverse teams.

Job Specific Competencies
:

• Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Law and Government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

The Iowa Department of Revenue is a well-respected employer focused on providing excellent customer service, a positive team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. The total compensation package includes:

• IPERS — Iowa Public Employees' Retirement System
• Retirement Investors Club (RIC)
• Flexible Working Environment – Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

The mission of the Iowa…