Amenity Center Manager

Associa is a CAMS, Home Owner Association Management company with 225+ branch offices across North America. We serve nearly five million residents worldwide. Our 11,000+ team members lead the industry with education, expertise, and innovation. For more information, visit

To provide all residents and users of the Amenity Center with an enjoyable and safe recreational environment which includes use of the pool facility, gymnasium programs, fitness room equipment, tennis programs and outdoor activity area.

• Report to Community Manager for all HR-related issues and for all daily activities and issues pertaining to the Amenity Center.
• All communications created for the Amenity Center shall be vetted through the Community Manager and Chairman of the Communications committee before sending out to the community.
• Provide the Community Manager and Chairman of the Communications committee a three-month event rolling calendar with details to include revenue and expenses.
• Provide the Community Manager and Chairman of the Communications committee with a monthly calendar 15-days before sending to the community.
• Provide the Community Manager with a monthly punch list three days before the monthly HOA meeting.
• Any requested activity involving an external (non-resident) member, including any external activities by a resident should be vetted by the Community Manager and Chair of Amenity Center.
• Ensure proper coverage is scheduled during all seasons. Provide the assigned Community Manager with the appropriate schedule.
• Oversight management for the Pool, Fitness Center, Gym, Tennis Courts, and Sports Field to ensure the amenities are being used by residents and guests. Collect guest fees as applicable.
• Ensure that the facility is kept clean at all times, replacing items that are low/empty in the Fitness Center and Restrooms (floors, trash, etc.).
• Ensure that all building mechanicals (lights, heat, water, showers, Wi-Fi, security alarms/cameras) are working properly and alert the Community Manager prior to calling vendors for any repairs. The Community Manager will discuss with the HOA Board if expenditures exceed the approved amount for CM to authorize.
• Obtain and maintain service, maintenance and access control contracts for pool, gym, fitness room and tennis courts or any other service contracts; make service calls as needed. Any vendor changes must be discussed with the Community Manager prior for discussion with Amenity Chair/HOA Board.
• Conduct property inspections and provide recommendations and observations to improve the Amenity Center when items need repair or replacement.
• Interact with residents/members to gain feedback to improve events at the Amenity Center.
• Document all issues at the facility, including incidents with residents, guests, or uninvited people. Call RCSD as needed for any incident requiring assistance or help; notify Security Guards and the Community Manager.
• Follow all HOA rules and guidelines.
• Ensure that all records are kept in good order.
• Prepare items needed for the Amenity Center and provide to the Community Manager for the budget.
• Oversee Amenity Center Employees, contractors, and additional staff (grill, pool monitors, tennis).
• Be responsible for on-site tours to residents and/or new homeowners.
• Perform other job functions as assigned.
• Always provide great customer service by attending to all calls and messages timely, no later than 24 hours.

Education/Training: High School Diploma is required.

Experience/Knowledge/Abilities: 1-3 years of property management experience or managing an HOA facility. A detailed individual with a strong ability to multi-task is required. Strong working knowledge of customer service principles and practices.

Computer

Skills:

Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, communication and interpersonal skills required.

Physical Requirements: Physical demands include the ability to lift up to 40 lbs., as well as standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer as well as talking on the phone for extended periods of time. On-call 24/7. Ability to work extended/flexible hours and weekends. Driving required along with valid SC driver’s license and insurance.

Ability to respond to emergencies in a timely manner. Reasonable and predictable attendance.

Working Requirements: Majority of the time would be at the Amenity Center. Some work from home (minimal) may be allowed. On Call and flexible hours to work weekends.

Salary: The salary range for this position is $55,000 annually and based on experience and qualifications.

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident…