Operations Support Manager

Hi. We’re SOCO. A community‑centered workspace. At SOCO, we know that where you work matters—but so does the vibe. It’s not just about finding a desk; it’s about being in a space that feels alive, where connections happen naturally, and where you can get your best work done on your terms; when and where you want.

SOCO isn’t a traditional office, and it’s definitely not just a coffee shop with WiFi (though we do love a good latte). It’s the best of both—a place designed to help you focus, get inspired, and connect when you feel like it. Here’s what makes our spaces stand out.

• A Diverse Community – Creatives, tech pros, entrepreneurs, and remote workers—everyone here brings something unique to the table. (And no one will judge you for working in sweatpants.)
• Casual, Meaningful Interactions – Whether it’s a quick chat in the kitchen or a “wait, you do what? Let’s talk” moment, connections here happen naturally.
• Space to Work, Room to Breathe – Quiet corners for deep work, open areas to engage—because sometimes you want to talk and sometimes you just need to get stuff done.
• Events That Bring People Together – From casual meetups to engaging discussions, we create opportunities to connect without the weird name tags and forced networking small talk.

The Operations Support Manager is a key support and leadership position responsible for overseeing and managing the day‑to‑day operations of our organization, our work spaces and our community of members. This role reports directly to the Chief Everything Officer and is responsible for ensuring the smooth functioning of all operational aspects of the organization. The Operations Support Manager will work closely with the Chief Everything Officer, our community managers and our ownership team to develop and implement operational strategies, policies, and procedures to support the growth and success of SOCO.

This position requires strong leadership, organizational, and problem‑solving skills, as well as a customer‑centric mindset.

At SOCO, we know that great work starts with great spaces. Keeping our work spaces clean, functional, and feeling their best is at the heart of the member experience. A great workspace isn’t just about good coffee and cool design — it’s about spaces that work. Facilities Management keeps our bones strong: ensuring every outlet, hallway, and corner is functional, reliable, and ready for anything.

From setting a high bar for maintenance, cleaning and security to dreaming up capital improvements that make our spaces even more awesome, we manage everything that shapes how our members and guests experience SOCO every day. It’s invisible when it’s done right — and that’s the magic.

• Maintenance: People use our work spaces each and every day. Either from normal wear and tear, to improper use, to regular scheduled maintenance inside and outside of our buildings, you’ll manage the upkeep and delegation of work to keep our work spaces well functioning. You’ll work closely with the Chief Operating Officer to maximize our maintenance budget and maintain the SOCO standards our members are accustomed to.
• Cleaning/Janitorial: We use a small janitorial team. They conduct regular bi‑weekly cleanings of both our work spaces. You’ll ensure the quality of work is consistent with our standards and have regular conversations with the team. Ensure they have the cleaning supplies they need and communicate any scheduled events or maintenance that may interfere with regular scheduled cleanings.
• Safety/Security: We frequently conduct walkthroughs of each workspace ensuring the spaces are safe and secure for all members and guests. We keep our spaces locked to the public with the exception of events. You’ll ensure all access systems are set on proper schedules and functioning well. As well as, managing member and guest access and ensuring all physical windows and doors at the work spaces are kept secure.
• Capital Improvements: SOCO is continually looking at how we can improve and optimize our work spaces to deliver even more value for our members and customers. As such, you’ll work directly with our management…