Head of Remote Driving Operations
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-01-23
-
Management
-
Transportation
Ever wanted to tell people, “Yeah, I helped launch the future of transportation”? Well, here’s your shot. At Vay, we’re flipping the script on mobility with Remote driving
—delivering cars to customers with zero hassle and zero driver inside, offering a unique by the minute car rental service. We’re already live in Las Vegas, and trust us, we’re just getting started.
Revolutionary remote driving tech- We built the world’s first commercial remote driving product.
Breaking boundaries across continents- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service.
Vegas fleet on the rise- Our vehicle fleet is scaling fast, from 20 to 100 cars in Las Vegas. We’re just getting started!
Watch our CEO, Thomas von der Ohe, deliver a live news segment on CNN - Vay Drive
Discover what drives our culture- Explore our core values
Why this role is awesome:The Head of Remote Driving Operations is responsible for overseeing and scaling Vay’s centralized Remote Driving Center - the command center that manages all aspects of Remote Driving Operations. This role ensures smooth, safe, and efficient remote operations by leading the team of Remote Drivers, optimizing processes, monitoring performance, and maintaining real-time service reliability.
This role is at the heart of Vay’s operations shaping the future of how real-time remote driving is managed candidate will have the opportunity to build the control center organization from the ground up, lead high‑performing teams, and work cross‑functionally with Product, Safety, and Fleet to pioneer a first‑of‑its‑kind mobility service.
The ideal candidate combines strong leadership with operational discipline, is comfortable managing 24/7 mission‑critical teams, and thrives in a dynamic environment where precision and safety are paramount.
What you'll be driving:Team Leadership & Development
- Lead, coach, and develop a growing team of Remote Drivers and Shift Leads, ensuring consistent operational excellence.
- Define clear performance expectations, training programs, and career paths.
- Foster a culture of safety, accountability, and continuous improvement within the Operations Control Center.
Operational Oversight
- Own daily performance of remote driving operations, ensuring service‑level targets (safety, uptime, quality) are consistently met.
- Manage scheduling, shift coverage, and workload balancing across multiple locations and time zones.
- Oversee real‑time monitoring and incident response, coordinating cross‑functionally with Fleet, Safety, and Tech Ops teams.
Process Optimization
- Continuously evaluate and refine operational workflows to maximize efficiency and minimize downtime.
- Implement process improvements and automation tools to enhance driver experience and reliability.
- Standardize procedures across shifts and markets for consistency and scalability.
Safety & Compliance
- Ensure compliance with all operational safety standards, regulations, and company protocols.
- Partner with Safety and Legal teams to manage incident response and root cause analysis.
- Promote a proactive safety culture through regular training and auditing.
Cross‑Functional Collaboration
- Work closely with Product and Engineering to improve teleoperation tools and system reliability.
- Partner with Fleet Operations on vehicle availability and readiness.
- Align with Customer Support and Claims to ensure smooth handover of incident reports and service issues.
Performance Management & Reporting
- Track and analyze operational KPIs
- Provide regular reports and insights to the VP of Operations and leadership.
- Use data to drive decisions, identify trends, and predict operational needs.
Background & Experience
- Operational leadership in high‑intensity, 24/7 control center or fleet environments (mobility, aviation, logistics, or remote operations).
- Proven track record managing large or distributed teams such as dispatchers, control center operators, remote drivers, or transport coordinators
. - Experience building and scaling operations in mobility tech,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).