Sr. EBC & Executive Engagement Manager

Sr. EBC & Executive Engagement Manager

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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

The Senior Executive Business Center & Engagement Manager, is a highly visible, strategic, and operational role responsible for elevating the company's relationships with its most strategic customers and partners. This role supports the operational excellence and strategic content of the Executive Business Center (EBC) and provides critical support for the broader Executive Engagement Program (EEP), ensuring world‑class experiences that directly influence high‑value business outcomes.

The successful candidate must possess exceptional executive presence, organizational skills, and a deep understanding of corporate strategy. This position is an individual contributor role reporting to the Marketing Director, ABM.

• Define the strategic vision, standards, and experience principles for the EBC to ensure it consistently delivers high‑impact, C‑suite‑ready engagements
• Establish what “great” looks like and guide teams/vendor partners who execute the day‑to‑day
• Design the strategic framework for intake, agenda development, briefing flow, and post‑meeting follow‑up
• Focus on driving business outcomes, deal acceleration, and consistency of executive experience across markets
• Delegate operational excellence to EBC managers and partners
• Set expectations, service standards, and experience guidelines for all day‑to‑day operators (internal or vendor) and provide oversight and accountability
• Lead the strategy for how internal executive hosts and SMEs engage in briefings and establish playbooks, storytelling frameworks, and training rhythms
• Equip leaders for high‑stakes conversations
• Architect the end‑to‑end executive engagement strategy across the company spanning the Executive Briefing Center, Docusign flagship events (ex: Momentum), regional executive experiences, and high‑value third‑party programs
• Define the purpose, audience, experience principles, and success metrics for all executive‑facing moments
• Partner closely with Sales, Customer Success, Product, and Field Marketing leadership to identify the accounts, opportunities, and executive personas that should be prioritized
• Establish a framework for which executive experiences to activate for which customer segment, deal stage, or opportunity type
• Define the executive experience blueprint for Docusign‑owned events—VIP programs, C‑level tracks, tailored executive journeys—and collaborate with Experiential, PMM, and Field to ensure alignment to business objectives
• Evaluate and shape the executive strategy for third‑party events, determining where and how to activate meaningful C‑level interactions that accelerate pipeline and strengthen relationships
• Define the measurement framework for executive engagement across all programs
• Partner with analytics to track meeting influence, deal velocity, sentiment, and post‑event impact
• Build insights and recommendations that inform future strategy and investment

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a…