Assistant Manager Visitor Services

Overview

Priority Candidates will be considered in the first instance

Haigh Woodland Park

Haigh

Wigan

WN2 1PE

Salary:
Grade 8, £36,363 - £40,777 per annum.

37 hours per week

We re on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

As part of the Estate Services Team at Haigh Woodland Park, you will lead and manage operational delivery to create a world-class visitor experience. Responsibilities include implementing policies, managing facilities, health and safety, and driving commercial development across retail, golf, and events. You will oversee budgets, monitor performance, and support marketing initiatives. Leading by example, you will engage and develop staff and volunteers, ensuring high standards and cohesive teamwork.

This role requires flexibility for varied shifts, including evenings and weekends, to support the park s transformational vision and deliver a cultural attraction of regional and national significance.

The ideal candidate will be a proactive, customer-focused leader with strong communication and interpersonal skills. They will have substantial experience in leisure, hospitality, or retail environments, and be able to demonstrate exceptional commercial acumen, ensuring every decision delivers value for customers while driving sustainable growth and positive outcomes, along with proven management ability. IOSH certification and first aid competence are a bonus, alongside a commitment to health and safety.

They should be adaptable, calm under pressure, and capable of anticipating and resolving issues. A passion for delivering exceptional visitor experiences, developing revenue opportunities, and supporting marketing initiatives is key, as is the ability to work collaboratively and independently to deliver successful outcomes for both the Council and its customers.

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or  unbroken  between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Haigh Woodland Park is undergoing an exciting redevelopment, transforming into a vibrant destination that celebrates nature, heritage, and community. This project aligns with Progress with Unity, fostering collaboration, sustainability, and inclusivity. By enhancing green spaces, improving visitor facilities, and creating opportunities for local engagement, we re building a park that reflects Wigan s vision of a connected, thriving borough. Join us in shaping this future, where innovation meets tradition.

We offer generous annual leave, flexible working options, and a range of benefits to support your wellbeing and career growth.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the  link to check eligibility. Please note, at present we are not a licensed sponsor.

For further information, please contact Gareth Waite on  /

Priority Candidates: 02/03/2026

Internal /External: 04/03/2026

To view the details relating to this position, please note the links below are not included in this refined description.