Community Manager III

Job Location  Home Office - WESTMINSTER, CO 80030
Position Type  Full Time
Education Level  High School

Travel Percentage  Negligible
Job Category  Real Estate
Description  The Community Manager 3 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor. The Community Manager 3 completes these job duties or assigns to supervisors under their supervision and guidance.

The Community Manager 3 sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, cost savings initiatives, and response time to maximize property performance and support to members.

Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and Project Based Section 8 units. The Community Manager 3 manages larger, complex, layered subsidy communities, or manages portfolio initiatives that contribute to overall portfolio success such as training, cost savings pilot programs or compliance initiatives.

Essential

Job Duties  are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Marketing and Leasing
Develop and implement marketing plan and leasing plan for community
Direct marketing and management of all housing rental applications
Interview prospective members, perform verifications for Low Income Housing Tax Credit Program, HUD 4350.3 Occupancy Handbook, HOME, and Project Based Section 8 program
Lease apartments, showing prospective members apartment models and available apartments
Provide resources on schools, shopping, recreational facilities, public transportation
Collect security deposits, complete paperwork outlining conditions/terms of occupancy
Member Management
Maintain occupancy and rent revenues
Collect all rents including delinquent rents and maintain uncollected rents below 2-3%
Investigate member complaints, inspect vacated apartments to assess repairs or maintenance
Resolve member complaints concerning other members or visitors
Adhere to all laws relative to multi-family housing including Fair Housing Act and ADA
Partner with Maiker's Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community members
Partner with Maiker's FCV Team to work towards housing stability for all community members
Where required, oversee the entire eviction process
Direct, plan and implement member events and office themes with Assistant Community Manager and Leasing Consultant
Financial Management
Achieve NOI at property
Assist Maiker to achieve goals of entire property management group and other departments
Present recommendations to DPO/MPO as needed to better maximize property performance
Work with DPO/MPO to develop annual operating budget
Obtain DPO/MPO approval before exceeding budgeted line items
Prepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveys
Enter accurate and timely financial, community and member data into data management system
Maintenance
Work with project development team and onsite renovations team
In collaboration with Manager of Maintenance Operations, direct and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work
Arrange for outside personnel to perform maintenance, as needed
Arrange for other site related services such as extermination or carpet cleaning
Inspect all apartments delivered by the maintenance staff as ready
Make final determination if apartment meets Maiker standards and is ready to rent
Maintain and monitor "Make Ready Board" and Community Key Control system
Survey exterior of community to ensure quality standards are met
Record deviancies and write work orders to address discovered needs
Staff Management
Manage, direct and coordinate efforts of staff; hire, schedule, train, evaluate, promote, counsel, and discipline associates
Perform and supervise all functions of Assistant Community Manager and Leasing Consultant, as needed
Monitor the final outcome of tasks delegated to community staff
Lead daily 10-minute stand up meetings or other forms of communication with the entire team
Adhere to and hold team accountable for Maiker Standards of Performance
Provide frequent feedback and coaching, conduct annual performance review for direct reports

Qualifications    

Education and Experience
High School degree or equivalent education level
5+ years of experience as a Community/Property Manager in…