SLC Senior Sales Manager

Job Description

SLC Senior Sales Manager

Tampa, FL
• On-site, Remote
• Full-time

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

As the Senior Sales Manager within the College Hunks Hauling Junk and Moving Sales & Loyalty Center, you will serve as a critical leader responsible for shaping, guiding, and executing the overall sales strategy of our high-volume call center operation. Reporting directly to the SLC Director
, you will oversee a team of Sales Managers and collaborate closely with cross-functional leaders to optimize performance, strengthen team capability, and ensure our clients’ business goals are consistently exceeded.

In this role, you will not only influence daily sales execution but also help shape the future of the SLC by modeling strong leadership, fostering an exceptional employee experience, and ensuring operational rigor. Your ability to inspire teams, analyze performance, and adapt strategies quickly will directly contribute to the success of College Hunks Hauling Junk and Moving and the satisfaction of our franchise partners and clients.

• Collaborate with the Director to define and execute sales strategies, including setting sales targets, sales forecasting, and establishing a roadmap for achieving targets.
• Lead, motivate, and support a team of Sales Managers, providing clear direction, setting expectations, and ensuring the achievement of sales goals.
• Establish performance metrics and KPIs, track the performance of Sales Managers and sales teams, and provide regular feedback to drive improvements.
• Collaborate with the operations and training teams to oversee the development and implementation of comprehensive sales training programs for sales agents, equipping them with the skills and knowledge needed to succeed.
• Utilize data and analytics to track sales performance, identify trends, and make data-driven decisions to improve sales operations. Regularly report on performance to the Director.
• Continuously assess and optimize sales processes within the call center, identifying areas for improvement and streamlining operations for increased efficiency.
• Assist in managing the budget for the sales department, ensuring that resources are allocated effectively to support the achievement of sales objectives.
• Participate in strategic planning by offering insights and recommendations for achieving long-term sales objectives, including market expansion, client acquisition, and product or service offerings.
• Collaborate with Operations and HR to lead the recruitment and selection of top-tier sales talent, ensuring that the team is adequately staffed. Develop talent within the department and address succession planning.
• Handle difficult conversations, conflicts, and performance improvement discussions with professionalism and effectiveness.
• Ensure that sales operations are in compliance with all relevant regulations and that quality assurance measures are consistently applied.

• 5+ years of leadership experience in a high-volume call center environment (sales-driven preferred).
• Omni-channel sales call center experience.
• Strong track record of managing teams to revenue and conversion goals.
• Innovator in AI and Technology Application.
• Experience managing budgets, P&L, and labor forecasting.
• Excellent coaching, communication, and team-building skills.
• Data-driven mindset with the ability to analyze KPIs and drive change.
• Highly organized with strong operational awareness and problem-solving skills.

Flexible work from home options available.