Director of Property Damage Claims

Founded in 1898
, Mutual of Enumclaw is a people-first insurer rooted in community, recognized as Washington’s Best Company to Work For for the 13th consecutive year
, and proudly serving individuals, families, farms, and businesses through local independent agents across the West.

We are seeking an experienced and collaborative Director of Property Damage Claims to lead our Homeowners, Commercial, and Farm Property Damage teams and Claims Response Center. In this role, you’ll shape strategy, lead talented claims professionals, and ensure we consistently deliver ethical, responsive, personal, and efficient claims service—especially when our members need us most.

This is a highly visible leadership role for someone who thrives on using data, people leadership, and operational insight to improve outcomes and control loss costs.

Location: Hybrid between Enumclaw, WA, and remote work.

Hiring Range: $164,892 - $182,295*

Salary Range: $164,892 - $204,061

* The hiring range represents Mutual of Enumclaw’s current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer, please .

• Provide strategic leadership for all first-party property damage claims, including catastrophe response.
• Lead and optimize the Claims Response Center (FNOL, CAT response, and administrative support).
• Drive quality through oversight of the Quality Assurance (QA) program.
• Use data and analytics to identify trends, improve performance, and inform executive leadership.
• Manage budgets, workflow, reserving practices, and regulatory compliance.
• Build, coach, and develop high-performing leaders and teams.
• Foster a culture of continuous improvement, engagement, and customer-centric service.

• Bachelor’s degree required. MBA or equivalent preferred.
• 10+ years of claims experience across property, general liability, or commercial lines.
• 5+ years of claims leadership experience, including catastrophe response operations.
• Strong knowledge of call center operations and performance metrics.
• Proven ability to lead, coach, and develop teams while driving results.
• Excellent analytical, decision-making, and communication skills.
• A leadership style grounded in empathy, collaboration, and accountability.

This position plays a critical role in shaping how we serve our policyholders during some of their most challenging moments. You’ll have the opportunity to influence strategy, develop future leaders, and make a meaningful impact across the organization.