Regulatory Compliance Team Manager

About The Borough

Joining us, you get to work for not just one high performing London Borough, but two.

Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.

We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.

There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing.

Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.

You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.

Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushy Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient.

The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.

Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family.

The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.

The Regulatory Compliance Team Manager is responsible for ensuring the smooth running of the data management system (IDOX). They have direct line management of 3 Regulatory Compliance Officers who provide technical and administrative support to the wider service. The role includes:

• Responsibility for managing the IDOX system, ensuring integration with other council ICT systems
• Writing reports to extract information and data for statutory returns, freedom of information enquiries and to help shape the future work of the service
• Working with the wider service to implement improvements in processes
• Providing new user and refresher training to Idox users, regularly liaising with users and provision of information (process notes, FAQs etc.). Enabling users to self‑serve to resolve common issues/requirements and assist where more technical input is required
• Managing a team of officers to provide advice and information to service users and high quality technical support
• Managing their own caseload in support of the team

As…