Operations Manager - Commercial

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Manager within PNC's Participated Servicing organization, you will be based in Cleveland, OH;
Dallas, TX;
Houston, TX East Brunswick, NJ; or Pittsburgh, PA.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home‑based workspace. Occasional in‑office participation may be required based on business needs.

As an Operations Manager, this role ensures daily operational excellence by verifying each morning that all core systems—including ACBS, Pinnacle, and internal portals—are functioning properly, while connecting with team members to assess workloads and address any immediate concerns. The position leads or participates in daily team huddles to review work reports, pending items, escalations, and other issues requiring attention. Throughout the day, the Operations Manager approves service requests through the portal, assists team members with past due items and account issues, and supports loan administrators in managing their portfolios.

This role also participates in leadership meetings, collaborates with technology partners on system enhancements and project implementations, and ensures all team certifications and training remain current. Additional responsibilities include monitoring audit controls and compliance items, maintaining and updating departmental procedures, and overseeing end‑of‑day processes to ensure work completion, accuracy, and control adherence while resolving outstanding escalations.

Success in this role requires strong Excel proficiency, general technical competency, and a willingness to learn ACBS; preferred experience includes general loan servicing, with a strong preference for syndicated loan expertise, as well as nice to have exposure to CLO/AMG operations and project management.

This position follows a Monday–Friday, 8:00 a.m. EST to 5:00 p.m. EST schedule; however, flexibility is required, as manager level responsibilities may involve extended hours during month end, quarter end, year end, and in response to system issues. Weekend work is rare, though occasional weekend validations may be necessary.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors.
• Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers. Identifies, influences, and implements…