Senior Client Relations Manager - Head Office-Operations

Due to the growth of Oakland Care, we are now looking for a Senior Client Relations Manager to lead our homes in the Oxfordshire, Berkshire and Hampshire areas.

This role will include the commissioning of our new homes in Bracknell (opening Summer 2026) and Fleet (Spring 2027) and supporting our currently established home in Wantage, Oxon.

The ideal candidate will be someone with experience in Sales/Customer Service and who understands the Care Home Marketplace. The role will be largely based in Bracknell, initially but with travel within the region. This role would be ideal for a successful Care Home based CRM, who wishes to step up into a more regional role.

• We offer all team members 1 freemeal per shift.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an
  EXTRA
  day off to celebratethat special birthday.
• Company sickpay which is over and above the statutory entitlement. (subjectto length of service)
• Refer a Friend Scheme for successfulreferrals- for all permanentroles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.
• Health Cash Plan (subject to T&Cs)
• Death in Service Benefit (subject to T&Cs)

And much more……….

This role will become available from 1st May 2026

• To be a member of the Homes Leadership Teams and focus on the marketing of the home to ensure occupancy levels are in line with budgetary requirements.
• To lead on local networking, developing relationships that create community involvement that benefits residents.
• Toleadonthemarketingandpresentationofthe Home

• Overallresponsibilitytoensurethe Home’soccupancylevelsareinlinewithbudget.
• Effectivelyfollowthrougheachenquiryfrominitialcontactthoughtothefinaldecision.
• Update and maintain the Company lead management system and ensure all reporting internally and externally is completed accurately and on time.
• Inconjunctionwiththe General Managers,reviewoccupancyandmarketingactivityagainstagreed
  
  KPI’s.
• Support the Movein Process ,ensuringapositiveresidentexperience.andthatthatrequireddocumentationandfinancesarecompletedpriortoadmission.

• Minimumoftwoyears Sales Marketing Business to Customer .
• Proventrackrecordin Client Relations .

• Marketing/Sales Degreeordegreeleveleducation.
• Salesexperienceinthehealthcaresector.

• Strong leadership and people management skills
• Ability to engage and motivate team members
• Excellent organisational and prioritisation skills
• Excellent written, non-verbal and verbal communication skills
• Knowledge of and competence in Microsoft Office applications and Windows based operating environments – Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools)

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

If you’re ready to start your journey and make a difference, then don’t delay and apply today!