Assistant Manager- Fuel Poverty Support Operations - Home Energy Scotland

The role

• Working in a small, expert team, your work will directly contribute to improving the well-being of those experiencing fuel poverty, helping to ensure that every household receives the support they need.
• You will be the subject matter expert on the support to vulnerable households provided by the Home Energy Scotland network, especially Warmer Homes Scotland.
• This is an excellent opportunity to make a meaningful contribution and be part of a supportive team, working to make a real difference in the lives of those who need it most.

• This role sits within the Home Energy Scotland team at Energy Saving Trust.
• Home Energy Scotland is dedicated to helping households reduce energy costs and carbon emissions. Our advice network plays a critical role in supporting those facing fuel poverty across Scotland.
• The Fuel Poverty team oversees our work to deliver tailored, expert and compassionate support to householders who are living in fuel poverty or at risk of becoming fuel poor.
• We have a supportive and collaborative working environment in which everyone is supported to develop and grow their skills while helping to reduce fuel poverty and tackle the climate crisis.

• You will lead the fuel poverty support team and support them to resolve complex casework, supervise appeals to the Scottish Government fuel poverty programmes for householders, and handle enquiries from stakeholders including MPs, MSPs, the Scottish Government and escalated enquiries from Home Energy Scotland advice centres.
• Be the key operational contact for organisations including the Scottish Government Warmer Homes Scotland team, Warmworks (managing agents of Warmer Homes Scotland), Fuel Bank Foundation, Scottish Fire and Rescue Service and others.
• Support the maintenance of existing and help introduce new initiatives to help those in fuel poverty, including establishing procedures, monitoring, reporting, and training on schemes to the advice network.

• Excellent communication skills, both written and verbal.
• Excellent relationship building, influencing, and negotiating skills with the ability to interact at all levels, from customer service to high-level stakeholders.
• Confidence in making presentations, delivering workshops and facilitating meetings, in person and online.
• Confident using customer relationship management and case management IT systems.
• Focused on quality and client and customer satisfaction.
• Experience of working with multiple stakeholders internally and externally.
• Knowledge of, or ability to quickly learn, available support for fuel poor households, including Scottish Government funded programmes for improving the energy efficiency of fuel poor homes.
• Line management skills/ability to lead a small team.

Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer.

Check out our Benefits and Culture page

We want to ensure that our recruitment process is inclusive of and accessible…