Customer Operations Manager

Location: Burton-on-Trent

Customer Operations Manager – up to £50k base – Staffordshire

1 day a week remote working

Join a growing specialist environmental business delivering vertically integrated consulting and product solutions in silt pollution control and water treatment. The Customer Operations Manager (COM) will own the day-to-day customer experience and operational flow of the business. This is a management-level, delivery-focused role. The COM will ensure that enquiries, orders, logistics, stock, and operational hand-offs happen clearly, consistently, and predictably, protecting customer trust.

The role of a Customer Operations Manager

Take responsibility for managing inbound operational communication (calls, emails, general enquiries).

Logging, classifying, and progressing enquiries using defined triage processes.

Owning day-to-day standard product supply contracts.

Coordinating operational flow between technical teams, the warehouse/depot, and compliance and administration.

Maintaining visibility of live enquiries, orders, deliveries, and hand-offs.

Managing stock visibility, supply-chain coordination, and logistics (UK and international).

Line-managing a small number of operationally critical staff.

Owning all office and depot operational systems, including health and safety and people infrastructure.

You will ensure post-sales follow-up is tracked, visible, and completed.

You will play a key role in incrementally improving operational processes, including tightening hand-offs and response standards, improving visibility and tracking, and reducing reliance on tacit knowledge and informal workarounds.

The Benefits of this Customer Operations Manager’s role

Base Salary of £40,000 - £50,000 Depending on experience

8AM-4PM Monday – Friday ( we can offer flexibility around this)

25 days Holiday + Bank holiday’s

Standard nest pension

Free onsite parking

You may come from operations, customer operations, service delivery, logistics, manufacturing, or a similar environment. Experience in construction, environmental services, infrastructure, or technical products is helpful but not essential.

If you feel this Operation manager’s role would be right for you, please contact Rebecca William’s at Maintech Recruitment on (phone number removed) for more information.

Connect with me on Linked In:
Rebecca Williams

Maintech Recruitment Engineering Great Careers!

Maintech recruitment, are an equal opportunities agency and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled;
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