Supervisor, Risk Delivery Centre

Supervisor, Risk Delivery Centre Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause that turns insight into opportunity for clients and communities worldwide. The Risk Delivery Centre (Risk DC) supports the business by standardizing risk request delivery, ensuring policy adherence, and optimizing resources. This is a remote position with the option to work from a KPMG office if desired.

• Oversee the quality of work produced by Risk Delivery Centre staff and provide guidance as necessary;
• Adhere to service level agreements and requirements with the business;
• Ensure effective implementation and monitoring of Risk DC policies and processes;
• Make effective use of technology in the delivery of services;
• Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.);
• Act as Tier‑2 support for the Delivery Centre to address service delivery issues arising from partners and engagement teams;
• Ensure collaboration across the team;
• Support a proactive approach to the work;
• Implement and identify recommendations for the optimization and efficient operation of the Delivery Centre;
• Actively identify and define opportunities for standardization and process improvements;
• Develop subject‑matter expertise and provide support for the Risk DC technical platforms, including UAT testing.

• Motivate the Delivery Centre team to capitalize on their strengths and improve development areas;
• Celebrate positive feedback with the team;
• Provide ongoing performance feedback;
• Facilitate the performance development cycle.

• Identify training and development needs of the team;
• Onboard new team members to ensure successful integration and deep understanding of relevant KPMG policies, processes and technologies.

• 2‑5 years of experience in a large professional services firm or similar environment;
• Working knowledge of risk policies and compliance, such as KYC, CEAC and Sentinel;
• Ability to adapt quickly to a changing environment and be motivated by the challenges involved with change management;
• Previous experience working in a high‑volume service delivery centre, including familiarity with Service Now;
• Demonstrated interpersonal and collaboration skills and the ability to successfully manage key relationships with team members and senior‑level leadership in a virtual work environment;
• Demonstrated high attention to detail and the ability to produce high‑quality deliverables;
• Strong organizational and time‑management skills, including the ability to manage multiple priorities and adapt quickly to a dynamic environment;
• Experience with the acquisitions process will be considered an asset;
• Excellent written and verbal communication skills are required.

Written and oral fluency in English is required. The successful candidate may be required to support or collaborate with English‑speaking colleagues or stakeholders while at KPMG.

• KPMG Ontario Region: $55,000 to $82,000, eligible for bonus awards.
• KPMG BC Region: $55,000 to $82,000, eligible for bonus awards.

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests) and accommodations (formal requests) are tailored to individual needs and role requirements. If you need support, please contact KPMG’s Employee Relations Service team at 1‑888‑466‑4778.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier‑free workplace that allows all of our people to reach their full potential. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

We embrace the use of artificial intelligence to enhance the candidate experience and streamline recruitment. No hiring decisions are made using AI; all decisions rest with hiring managers and recruitment professionals. AI technologies used undergo risk assessments aligned with KPMG’s Trusted AI framework.

Integrity
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Excellence
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Together
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For Better
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