Senior Revenues Officer

Senior Revenues Officer

Location:

Trafford Council, 4th Floor, Sale Waterside, Sale M33 7ZF
The position can be hybrid, between office and home based on successful completion of training.

Full Time, 36.25 hours per week, Monday to Friday.

Band 6 (£34,434 - £36,363 pa).

We currently have an exciting vacancy within our Council Tax team to continue to build on our success.

The role is as the first line manager of a fast‑paced team, providing day‑to‑day management of the team and ensuring all targets are met.

You will supervise, prioritise and distribute work to the team as well as checking the quality of their work.

This will include having regular supervisory meetings with members of the team to give feedback on performance as well as providing training where appropriate.

You will also need to be able to review decisions/appeals dealing with complex cases and making discretionary decisions and offer legislative guidance.

This will involve preparing Valuation Tribunal bundles and court preparation.

The role will also include answering complaints and responding to Data Protection enquiries as well as acting in a supportive role for the Team Leader and deputising in their absence.

• At least 2 years of experience working in a Council Tax environment and the ability to manage a large team of staff.
• IRRIV qualified (Full/Tech/Apprenticeship) or willingness to obtain this qualification within 12 months.
• Up‑to‑date specialist knowledge and proven experience of dealing with complex cases, including making discretionary decisions and delivering difficult outcomes to residents in a professional, sensitive but assertive manner.
• Professional service delivery to customers and adherence to Council policies and procedures.
• Ownership of tasks, ability to meet targets, and support the Council Tax team in a fast‑paced environment.
• Excellent communication skills with staff and customers.

Trafford Council and its partners in the public, private and third sectors work together to close inequality gaps and maximise Trafford’s potential. With around 8,000 employees, the council offers development opportunities, a living wage, and a fair, flexible workplace.

For an informal discussion, or to find out more about the role, please email or call Sarah Barry at 0161 912 2248 or

• Competitive salary within Band 6.
• Hybrid working flexibility.
• Living Wage Employer.