Lead Manager, Account Management; Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Account Management - REMOTE. In this role, you will oversee and grow a dynamic team of Account Managers dedicated to enhancing customer engagement and revenue growth. You will spearhead strategic initiatives to manage a substantial portfolio while ensuring that the team meets key performance metrics.

This position is ideal for a leader who thrives in fast-paced environments and understands the intricacies of B2B SaaS operations. You will work collaboratively with various stakeholders to elevate customer experiences and contribute to our partner's mission of scalable growth.

• Lead, coach, and develop a team of Account Managers across SMB, Mid-Market, and Enterprise segments
• Own team forecasting, pipeline health, and reporting for predictable performance against NRR goals
• Build and refine operating rhythms for the team, including 1:1s, deal reviews, and performance management
• Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies
• Drive deal strategy and execution, including proposal development, negotiation guidance, and expansion planning
• Create and standardize tools and templates for customer engagement
• Serve as a senior escalation point for strategic accounts and ensure a best-in-class customer experience
• Hire, onboard, and grow talent within the Account Management organization
• Navigate organizational change, helping the team adapt as the company evolves
• Travel up to 20% of the time to support customer relationships

• 5+ years of total experience in Account Management and/or Customer Success
• 3+ years managing a team of account managers or existing business sellers
• Aptitude for technology and ability to communicate with technical stakeholders
• Experience managing a multimillion-dollar book of business
• Proven experience with international/global customers
• Strong operational rigor with experience in forecasting and pipeline management
• Superior verbal and written communication skills
• Ability to operate autonomously in a dynamic environment

• Competitive salary + Equity
• Outstanding Medical and Dental benefits with employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• $1,000 annual professional development stipend
• Monthly home working stipend and new Mac Book
• Access to company-paid professional coaching services
• Visits to HQ for remote employees

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!