Onboard Support Coach - Remote

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Cruise and travel privileges for you and your family
• Comprehensive health benefits and 401(k) plan
• Employee stock purchase plan and tuition reimbursement for professional development
• Supportive and collaborative work environment focused on team success
• Rewards and incentives for outstanding performance

• Conduct weekly one-on-one coaching sessions with team members, including evaluating calls and documenting progress
• Implement coaching strategies through live monitoring, feedback sessions, and team training initiatives
• Develop detailed performance plans to help the team meet and exceed goals, tracking progress quarterly
• Organize and lead weekly team meetings to communicate updates, statistics, and recognize team contributions
• Identify knowledge gaps and provide training in collaboration with other coaches and department managers

• Bachelor’s degree preferred or equivalent years of relevant work experience
• Minimum of three to five years of experience in leading and developing a team to achieve performance goals
• Strong verbal, interpersonal, and communication skills to effectively engage with various stakeholders
• Demonstrated leadership skills with a proven ability to influence and motivate others
• Strong organizational and prioritization skills, capable of managing multiple tasks simultaneously

• Three or more years of marketing, sales, or customer service experience within the hospitality industry
• Familiarity with integrated coaching strategies for real-time observations and feedback

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