Commercial Card Team Lead - Servicing & Onboarding

Description

The Commercial Card Team Lead - Servicing & Onboarding guides a client-facing team that delivers end-to-end implementation, onboarding, technical training, and ongoing maintenance for Commercial Card solutions. The role provides strategic direction, ensures operational excellence across training standards, policies, and job aids, and oversees day-to-day client support channels (e.g., call queue and group mailbox) to maintain service levels. Reports performance status to stakeholders via published dashboards, updates to weekly pipelines, capacity, training outcomes, and client experience metrics.

The Team Lead partners with Sales and Product to align pipeline visibility and timing, enabling accurate capacity planning and setting clear expectations on due dates and readiness milestones. The leader cultivates a high-performance culture through coaching, performance management, and data-driven continuous improvement.

• Lead client-facing implementation & technical trainer colleagues delivering Commercial Card onboarding, training, and maintenance to Commercial clients; ensure readiness, scheduling, and milestone tracking.
• Coach, develop, and mentor colleagues; set goals, manage performance, and use data to review quality and productivity at team and individual levels.
• Report performance and communicate the status to stakeholders; publish dashboards/updates on pipeline, capacity, training outcomes, and client experience metrics.
• Establish and maintain implementation and training policies & procedures; ensure content reflects current product system and compliance requirements, provide feedback on new policies & training technologies.
• Create and govern job aids and guidance materials.
• Maintain up-to-date knowledge of Treasury Management products, services, departmental systems & technology, and policies & procedures.
• Focus on identifying, assessing, and managing risk and adhering to policy & procedure acknowledgements.
• Participate in identifying issues of concern and keep department management informed as needed.
• Lead or participate in projects and other duties as requested by leadership.
• Lead the team’s strategic direction to deliver seamless client onboarding, implementation, and training solutions.
• Act as a liaison with other departments and/or teams across the bank.
• Execute additional responsibilities and special projects as needed to support business objectives.
• Flexibly perform other duties and initiatives as required to ensure team success.

• Bachelor’s degree in business/finance/accounting or equivalent work experience
• 3 years of business and/or commercial credit card product, servicing, and/or processing experience.
• 3 years of experience leading a team

• Prior experience and knowledge with a credit card platform and other credit card related applications.
• Alignment with Huntington’s core values (Can-Do Attitude, Service Heart, and Forward Thinking).
• Thorough knowledge of various software programs including Word, Excel and PowerPoint; and the ability to quickly learn additional systems/software.
• Exceptional collaboration skills with the ability to engage cross-functional teams and external partners to drive results.
• Strong analytical, interpersonal and organizational skills.
• Strong verbal and written communications skills.

#LI-Hybrid

Exempt Status:
Yes = not eligible for overtime pay (No = eligible for overtime pay)

Workplace Type:
Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:
Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.