Manager, Shared Services Operations

We are a hybrid, remote‑office company dedicated to growing our talent anywhere! We have onsite locations in:
Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well‑positioned for success. We celebrate, and embrace, our team members through our
* HUMBLE*HUNGRY
* SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

While we support hybrid remote work, this job requires you to be onsite at our Sioux Falls, SD location to perform the essential functions of the job.

Leads the Shared Services Operations and processes of the company, including support of all business lines, first line of defense oversight of operational risk management, and the supervision of staff to ensure delivery of enterprise objectives. Achieves metrics and SLAs to ensure satisfactory delivery to internal and external customers.

• Responsible for management of teams and others including hiring, training, quality and performance management.
• Develops and oversees implementation of department plans and operational policies and procedures as required.
• Manages internal and external customer service delivery and initiatives to meet or exceed business objectives.
• Develops or manages metrics and other measurements for workforce productivity and achievement of SLAs and budgets.
• Ensures systems and first line of defense controls are in place to manage operational risk and regulatory compliance.
• Optimizes operational processes through simplification and/or automation.
• Acts as a subject matter expert in designated Operations discipline, focusing on legal processing and on‑site management.
• Assigns and monitors workflow of direct reports which may include multiple processes, such as legal processing and on‑site management.
• Other duties as assigned.

• Bachelor's degree or equivalent education and work experience.
• Typically 5+ years with bachelor's or equivalent.
• Attention to detail
• Planning and organizing work Strong written and verbal communication skills
• Results oriented

Salary range: $72,000 – $120,000

The responsibilities listed above are not all inclusive and may be changed at any time.

This role is also eligible for an annual performance‑based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence…