Fire & Security Solutions Operations Supervisor

Job Family: Buildings

Req : 490538

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

The Solutions Operations Manager position leads a team responsible for performing installations and commissioning for fire and security systems in Louisville, KY and Cincinnati, OH. Candidates should reside in or near either office location and be willing and able to travel to each location at least two days per week. This role is office and job‑site based, remote work is only permitted with prior approval.

The right candidate will provide technical expertise, leadership, and accountability for all installed projects, technical support programs, and time‑and‑materials (T&M) work.

• Supervise, train, and mentor the Fire & Security project teams; set goals, monitor performance, conduct employee review meetings, and schedule formal training. Maintains team utilization goals.

• Schedule and assign installation and commissioning tasks to the team.

• Ensure schedules are maintained and projects proceed according to plans, job specifications, and cost estimates.

• Maintain and improve planned and booked margins for technical support programs.

• Direct and supervise the development and use of project plans in monitoring and controlling the execution of work.

• Review customer feedback and ensure customer retention and account growth goals such as adds, extras, upgrades, and escalations are achieved.

• Maintain the relationships between sales, engineering, and execution teams so changes and discrepancies can be managed to minimize cost and delay throughout the estimating and execution phases of projects.

• Support project profitability through cost‑containment procedures and processes.

• Travel between branch locations as needed (Louisville & Cincinnati).

• Review plans and specifications and performs pre‑bid technical cost reviews.

• Provide backup and support to project managers – acts as project manager for select projects.

• Ensure team adherence to local, corporate and OSHA safety policies and procedures. Conduct on‑site safety audits.

• Visit construction / job‑sites and customer sites on a regular basis to support technicians and meet with customers.

• First level escalation for after‑hours on‑call.

• Facilitate a turnover from project managers to project technicians and provide all necessary project documentation, including scope of work, drawings, applicable specifications, application‑engineered drawings, project contacts, etc.

• Support fire alarm permitting processes through local AHJ.

Basic qualifications:

• Associate degree from a two‑year college or technical school;

• 2+ years of experience in engineering or project management

• 1+ experience supervising teams;

• Excellent organizational and interpersonal skills

• 2+ years of experience with Fire Alarm or Security systems

• NICET Level 2 or higher; if not, must be willing to achieve in the first year of employment

• Proficient in Microsoft Office

• Familiarity with Bluebeam or equivalent software preferred

• Qualified applicants must be legally authorized for employment in the United States

• Must be 21 years of age and possess a valid driver's license with limited violations

• Competitive salary based on qualifications

• Health, dental, and vision plans with options

• Matching 401(k)

• Competitive paid time off plan, holidays, and floating holidays

• Paid parental leave

• Company cell phone and laptop

• Extensive product training and professional career development

• Education…