Remote Principal Process Manager, Complaints Ops Strategy

A leading financial services firm in Richmond, VA is seeking a Principal Process Manager to enhance complaints operations. This role involves analyzing processes, leveraging data to support strategic decisions, and applying process improvement methodologies. Candidates should have experience in process management with excellent communication and leadership skills. A collaborative mindset and the ability to work independently are crucial. Certifications in Lean or Six Sigma are preferred.

This position includes remote work requirements with specified internet capabilities.
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