Operational Readiness Manager

Posted Thursday, November 20, 2025 at 6:00 AM

CORPAY is currently looking to hire an Operational Readiness Manager within our Corpay Payables division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN or Atlanta, GA. In this role, you will play a key role in ensuring new products, services, and operational initiatives are successfully implemented across Corpay Payables. This individual will oversee the readiness, adoption, and performance of operational transitions, ensuring that teams, systems, and processes are fully prepared to deliver exceptional customer outcomes from day one.

The Operational Readiness Manager is responsible for leading readiness planning and execution for major product, system, and operational launches within Corpay Payables. The position ensures all impacted teams—Operations, Implementation, Product, and Client Services—are aligned, trained, and equipped to execute new initiatives effectively. The ideal candidate has a strong background in operational program management, business process improvement, and change readiness. They will work cross-functionally to assess business impact, define success criteria, lead testing and training efforts, and oversee post-launch stabilization activities.

You will report directly to SVP Operations and regularly collaborate with the team and other departments.

As an Operational Readiness Manager, you will be expected to work in a virtual environment. CORPAY will set you up for success by providing:

• Assigned workspace in home office set up
• Formal, hands-on training

The responsibilities of the role will include:

• Developing and managing readiness plans for new initiatives, ensuring processes, resources, and technology are prepared for go-live.
• Partnering with Product Management, Technology, Finance, and Customer Operations to define readiness requirements, deliverables, and timelines.
• Conducting readiness assessments to identify gaps in people, process, and systems. Develop mitigation plans to ensure seamless execution.
• Collaborating with IT and Operations teams to coordinate user acceptance testing (UAT), regression testing, and pilot programs before launch.
• Developing and delivering training materials, standard operating procedures (SOPs), and communication plans to affected stakeholders.
• Overseeing post-launch support, measuring success against readiness KPIs, and lead root-cause analysis to ensure long-term adoption.
• Capturing lessons learned from each deployment and feed them into continuous improvement efforts across the organization.
• Maintaining dashboards and documentation of readiness progress, risk mitigation, and performance tracking.

• Bachelor’s Degree required, Master’s preferred.
• 5+ years of experience in operations, project management, or change readiness.
• Experience leading operational readiness or business transition initiatives in a complex, cross-functional environment.
• Strong working knowledge of project management and process improvement methodologies (Lean, Six Sigma, PMP preferred).
• Proven success leading readiness for large-scale systems or product deployments.
• Excellent communication and stakeholder management skills, including experience presenting to executive leadership.
• Data-driven mindset with the ability to define and track readiness metrics and KPIs.
• Exceptional organization, prioritization, and problem-solving abilities.
• Strong proficiency in Microsoft Office Suite;
  Salesforce and workflow automation tools highly desired.

• Strategic thinker with a bias toward action.
• Detail-oriented and execution-focused.
• Confident leader and collaborator.
• Adaptable and comfortable managing change.
• Strong communicator, both written and verbal.
• Passionate about driving operational excellence through readiness.
• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major…