Housing Officer, Management

Salary £35,500 including Car Allowance

Location Bedford

Permanent, Full time (37 hours per week)

Do you want to make a difference in the Community as a Housing Officer?

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer‑focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Working closely with internal teams and external partners to provide a joined‑up, holistic service to residents.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

• Previous experience in housing or tenancy management, ideally within a social housing setting.
• A strong understanding of ASB legislation and best practice in case handling.
• Proven ability to manage rent arrears and support financial wellbeing.
• Excellent customer service skills with a resident‑first approach.
• Strong problem‑solving, negotiation, and influencing skills.
• Effective communication, time management, and organisational abilities.
• Experience working collaboratively with internal and external stakeholders.

• A competitive salary of £35,500 per annum including car allowance
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to a wide range of wellbeing services and tools, including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Please note that applications will be reviewed as received and as such bphareserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

All offers will be subject to satisfactory pre‑employment screening, including DBS check and references.