Customer Service Manager — Lead Teams, SLA Excellence
Remote / Online - Candidates ideally in
Greater London, London, Greater London, EC1A, England, UK
Listed on 2026-01-17
Greater London, London, Greater London, EC1A, England, UK
Listing for:
HR GO Recruitment
Remote/Work from Home
position Listed on 2026-01-17
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
A well-established service-led organisation in Greater London is seeking a Customer Service Manager to lead a team of office-based advisors and field engineers. This role focuses on enhancing customer service excellence, adhering to SLAs and KPIs, and resolving escalated issues. The ideal candidate will have proven management experience in a fast-paced environment and strong people management skills. This office-based position offers one day of remote work after probation and is suited for a structured, customer-driven manager.
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