Associate Director, Strategic Operations - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Work directly with Chief of Staff to manage and drive key operational strategies across the business
• Support the Chief of Staff by managing information flow, resolving issues, providing analysis and advice on key issues
• Represent the Chief of Staff in a variety of forums and respond to ad-hoc requests as requested and appropriate
• Coordinate and oversee monthly performance and business reviews to track progress against objectives
• Coordinate special assessments or evaluations as requested by leadership
• Manage executive-level requests, ensuring timely and accurate responses
• Partner with finance and operational teams to identify and track cost savings opportunities
• Develop financial models, reports, and dashboards to track business performance
• Present data-driven insights to senior leadership to guide decision-making
• Work closely with operational and finance teams to align strategic initiatives with business objectives
• Facilitate strategic planning meetings and cross-functional work groups
• Manage key projects from inception to implementation
• Support cohesive strategic planning and MBO development
• Facilitate and manage regular leadership forums to align organizational goals and initiatives
• Support the development and execution of short- and long-term strategic plans for ECS Core Operations
• Consolidate and deliver executive reporting materials
• Manage requisition processes and controls to ensure compliance and efficiency
• Oversee project portfolios, prioritizing initiatives and tracking progress from inception to implementation
• Develop case studies to showcase successes, best practices, and lessons learned
• Analyze staffing requirements and workforce data to inform resource allocation decisions
• Ensure clarity of functional roles and responsibilities, maintaining accountability across teams
• Maintain and update business continuity plans to mitigate risks and ensure operational resilience
• Govern organizational structures and engagement models
• Provide analysis and guidance to support strategic and operational business planning
• Analyze key performance metrics to measure the success of strategic initiatives and recommend improvements
• Support change management efforts related to new strategic initiatives
• Develop and implement scalable operational processes to support growth and performance improvement
• Collaborate with leadership to align operational strategies with overall business objectives
• Manage operating reviews with regional teams to track performance, address challenges, and drive continuous improvement
• Lead Data-Driven Decision Making & Reporting
• Support successful execution by establishing effective organizational management practices
• Manage governance and leadership forums for Core Ops Team
• Partner with operational leaders to continuously improve processes, positively impacting outcomes, customer/ employee satisfaction and cost/ efficiencies
• Lead and orchestrate special projects and initiatives, contribute to the strategic content, and oversee the analysis and decision making where appropriate; direct team to resolve highly complex business problems that affect multiple teams and disciplines
• Support financial/ budget planning and management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to…