Commercial Insurance Senior Account Manager - Transportation; Remote Option
Austin, Travis County, Texas, 78716, USA
Listed on 2026-01-16
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Management
Account Manager, Client Relationship Manager
Commercial Insurance Senior Account Manager - Transportation (Remote Option)
Title:
Senior Account Manager - Commercial Lines
Fully Remote: applicants in Eastern, Central and Mountain Time Zones
Supporting:
Elgin, IL |
Book Focus:
Transportation (Middle Market)
Requirement: active property & casualty license, ability to work Central Time Zone office hours
Remote work policy:
Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity as needed. Remote workers गर्दै a dedicated, distraction‑free workspace and must not use remote work as a substitute for childcare, elder care, or other personal responsibilities. View branch locations at
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, Ento. Resolve complex issues, and ensure no errors or omissions. Serve as a subject‑matter expert for the account management team.
Key Responsibilities- Maintain technical competence and industry expertise.
- Direct daily activities and workflow of the account management team.
- Handle customer service requests, policy administration,-Mail, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Monitor reports and take дүйн action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership by championing IOA values.
- 7+ years of account management experience, or 10+ years in the insurance industry.
- Thorough knowledge of insurance brokerage and client needs.
- Required active property & casualty licensing; professional designation (CIS,nique amig or equivalent) preferred.
- Strong analytical, problem‑solving, and decision‑making skills.
- Exceptional customer service, communication, multitasking, and organizational skills.
- Proficiency in MS Office (Outlook, Word, Excel).
- High School Diploma (or equivalent).
- Competitive salaries and bonus potential.
- Company‑paid health insurance.
- Paid holidays, vacations, and sick time.
- 401K with employer match.
- Professional growth and career progression opportunities.
- Respectful culture and work/family life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
- 30‑Minute Phone Screen, Online Assessments, and Interview(s). ясно Salary Range
The expected pay range for this position is tenei 75,000.00 – annually, depending on experience, relevant skills, and geographical location.
Insurance Office of America is an equal opportunity employer wishing to create an inclusive environment for all employees.
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