Operations Manager Construction

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Profit sharing
• Training & development

Are you ready to join an award-winning team that provides excellent customer service and value?

We are building an A-level team to make a positive impact in our No

Co community. We will grow personally and professionally together as we tackle the challenge of serving others by making people's homes enjoyable to live in. If you are an A-level person looking for great people, challenges, and growth opportunities let's chat. We pay above market rate. The following are essential traits, competencies, and skills of who can be on the team.

The Operations Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. The Operations Manager takes care of a portfolio of projects on a weekly basis. Ideally, a qualified Operations Manager will have experience in the different facets critical in small business: sales, marketing, administration, operations, and human resources.

House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Windsor area. We are looking for management support including capacity planning to help the business with budgeting and scaling to identify optimal levels of operations.

• Trustworthy/ Integrity
• Kind/ Helpful
• Professional
• Demands High Quality
• Emotional Intelligence
• Genuine interest in others
• Hard worker/ Disciplined
• Growth Mindset
• Problem Solver
• Intrinsically Motivated (self-starter)
• Passionate
• Positive Personality Entrepreneur mindset

• Project management skills
• 2+ years hands on experience with a knowledge of principles, techniques, equipment, and supplies used in the handyman industry, as an Operations Manager, or similar leadership role conducting similar activities to what's listed above
• 2+ years of experience leading teams to achieve exceptional customer experiences
• Time management skills/ Prioritization
• High Quality - Focus on the details
• Learns new skills quickly
• Customer relationship management (conflict resolution skills)
• Get Stuff Done mentality
• Will help with hiring other A-level players
• Open Mindset to learning and growing personally and professionally
• Competent in Microsoft Office and Google Suits
• Speaks fluent English and Spanish is an advantage
• Hold others accountable
• Able to perform physical labor work including bending, lifting (50+ lbs), and handling tools
• Valid driver's license

• Serving our customers well and being genuinely interested in their needs
• Visiting customer's homes and providing job estimates
• Problem-solving day-to-day issues that arise
• Help build an A-level team of technicians and salespeople
• Manage and lead technicians
• Scheduling projects (materials, personnel, stakeholders)
• Billing and invoicing
• Executing Key Performance Goals on revenue, customer satisfaction, and profitability
• Business Development and Selling
• Networking at local events such as BNI and Chamber of Commerce.
• Providing exceptional customer support and service
• Local marketing
• Overseeing relationships with customers, realtors, property managers, and other service companies within companies’ target markets to increase sales and measure the return/effectiveness of these activities
• Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
• Scheduling using CRM software Service Titan

• Competitive pay and bonus structure based on specific metrics paid monthly, quarterly
• Growth and advancement opportunities in an award-winning franchise.
• Full time hours with job security and steady year-round work
• Core values include Quality and Professionalism, Genuine Interest in Our Customers, Trustworthy, Helpful, and Growth Mindset.
• Paid training and career planning provided
• A cohesive team culture with regular events
• Operations Manager, production manager, leadership, general contractor, manager, senior manager

Flexible work from home options available.