Commercial Insurance Senior Account Manager - Transportation; Remote Option

Commercial Insurance Senior Account Manager - Transportation (Remote Option) cell spacing=0" role="presentation">

Join to apply for the Commercial Insurance Senior Account Manager - Transportation (Remote Option) role at Insurance Office of America
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Title: Senior Account Manager - Commercial Lines

Fully Remote: applicants in Eastern, Central and Mountain Time Zones.

Supporting: Elgin, IL |
Book Focus: Transportation (Middle Market)

Remote work policy:
Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote workers must have a dedicated, distraction‑free workspace. Remote work does not replace personal responsibilities during working hours. See branch locations at

About the Role: Manage an assigned book of business, ensuring怎 account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities:

• Technical Competence:
  Maintain a high degree of technical competence and industry expertise.
• Team Leadership:
  Direct daily activities and workflow of the account management team.
• Customer Service:
  Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management:
  Manage policy expirations and renewals.
• Renewal Process:
  Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable:
  Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance:
  Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring:
  Monitor and maintain activity/suspense to ensure timely completion.
• Communication:
  Maintain frequent, transparent communication with vaatosp? Sorry remaining:
• Communication:
  Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence:
  Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance:
  Stay updated on company policies and procedures.
• Continuous Improvement:
  Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values:
  Demonstrate integrity and leadership.

:minimum Candidate Qualifications

• 7+ years of account management experience, or 10+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIS, TRIP or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

What We Offer:

• Competitive salaries and bonus potential.
Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• Professional growth and career progression opportunities.
• Respectful culture.before? ill:
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

What To Expect (Application Process):