Client Services Team Manager

Reporting to the AMER GEO Lead Client Services, you will be attached to our San Francisco office, with a hybrid-remote work environment.
* Execute regular one-to-ones, team huddles, and monthly/quarterly team meetings with your direct reports
* Performance Management of direct reports including calibration and addressing performance issues with coaching and performance improvement plans
* Drive best-case hygiene and case management for the team
* Grow relationships with management and collaborate as one team including vendors in India
* Support Sales regional support, including EOQ, escalation, DRB approval, etc.
* Manage escalations from internal/external stakeholders
* Communicate with your team, management, senior stakeholders, directors, customers, and partners
* Collaborate with our AMER & Global Team Leads, Team managers and managers, sharing feedback and driving improvements in communication, KPIs, and case management
* Deliver difficult messages effectively
* Be the point of contact for any projects assigned by management, with full accountability for driving and measuring ROI
* Exemplify our Autodesk values
* Lead engagement within your team and across our AMER teams
* Cover for another Team Managers or managers if necessary and agreed upon
* Support the business for EOQ and provide constructive input into the plan
* Be a voice in CS Management team, sharing ideas or challenges seen by the wider CS team
* Ensure high partner satisfaction by responding to escalations promptly and identifying trends for efficiency
* Analyze key metrics and initiate action plans for resource optimization
* Establish scalable partnerships to provide global solutions
* Maintain good working relationships and communications with team members, vendor and external partners
* Complete all month-end and quarter-end activities flawlessly
* Appreciate diverse cultures and help us create greater synergies and innovations within our organization
* Champion our Autodesk's initiatives and inspire others towards its goals
* Identify opportunities to improve procedures and collaborate on best practices
* Advocate for change and liaise with management on change communication
* Speak your mind and contribute ideas
* Work with the management team to build employee engagement plans and drive employee engagement
* Fluent in English
* Initiative to identify trends and lead corrective/preventative actions
* Digital fluency, using social media for communication
* Desire to grow within the company, aiming for future managerial positions
* Service-oriented mindset with a focus on customer experience
* To meet customer service performance measures
* Influence to engage others towards shared goals
* Flexibility to work in different global time zones
* Clear IDP and commitment to building and growing your career
* Degree in Business, Supply Chain, Logistics Management, or equivalent
* Minimum 5 years of customer service experience
* Work experience in SAP sales order management, Siebel, and Salesforce preferred
* May require working on holidays        #LI-SV1
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