Operations Manager

Location: Willenhall

Operations Manager (Manufacturing)

Monday-Friday | Walsall

8am-4pm or 9am-5pm

£55,000 + Car Allowance + Benefits

A fantastic opportunity has arisen for an experienced Operations Manager to join a market-leading organisation during an exciting period of growth. This is a key role within an established and expanding business, where you'll be responsible for coaching and guiding teams to achieve targets, meet customer SLAs, and uphold quality and performance standards.

Operations Manager

Benefits

Car allowance

Death in Service (2x salary)

Ongoing training and development

Paid charity days

Regular social events

Site Manager

Requirements

Ability to pass UK SC Clearance

Experience in a Manufacturing or Supply Chain environment

Knowledge and maintenance of ISO Standards, including ISO 9001 & ISO 14001

Proven background in managing and delivering change

Experience leading teams in a KPI-driven environment with customer penalties for missed targets

Level 3 Leadership & Management apprenticeship (or equivalent) - desirable

Coaching-led leadership style

IOSH trained (desirable; training can be provided)

Understanding of operational management systems

Broad knowledge of people policies and practices

Strong data-driven decision-making skills

Excellent communication and organisational ability

Experience developing, leading and motivating teams

Commitment to continuous development (self and others)

Operations Manager

Key Responsibilities

Lead service delivery across all sites within your remit

Ensure timely and accurate completion of customer service requests in line with SLAs and operational plans

Build and maintain strong relationships with internal and external stakeholders

Ensure all sites operate in line with current SOPs

Identify opportunities to enhance efficiency, reduce costs, and maximise revenue

Provide effective customer solutions

Manage site P&L, with close control of operational costs

Document new or customer-specific processes, deliver staff training, and report any variances

Oversee the safety and maintenance of critical site infrastructure and ensure facility security

Promote and uphold all H&S compliance procedures for colleagues, visitors, and contractors

Ensure equipment and vehicles undergo regular inspections, reporting any safety concerns

Confirm colleagues are trained before operating equipment

Monitor and enforce mandatory safety and compliance training

Manage, motivate and develop operational teams

Forecast and plan resources in line with business needs, including headcount, equipment and budgets

Foster a high-performing culture by developing high-potential colleagues and addressing underperformance pro-actively

Ensure adherence to all site accreditations, including ISO standards

Lead on internal and external audits and support the quality team where required

Maintain compliance with company guidelines, including code of conduct, quality systems, business continuity, environmental, information security and health & safety standards

Key Words

Operations Lead, Operations Supervisor, Operations Lead Supervisor, Site Lead, Site Leader, Site Operations Manager, Plant Manager, Plant Operations Manager, Factory Manager, Manufacturing Manager, Production Manager, Unit Manager, Area Manager, Area Operations Manager, General Manager (Manufacturing / Operations), Manufacturing Operations Manager, Production Operations Manager, Production Lead, Production Controller, Manufacturing Supervisor, Production Supervisor, Manufacturing Coordinator, Continuous Improvement Manager, Process Improvement Manager, Lean Manufacturing Manager, Operational Excellence Manager, Process Manager, Supply Chain Operations Manager, Logistics Operations Manager, Distribution Manager, Warehouse Operations Manager, Technical Operations Manager, Quality Operations Manager, Compliance & Operations Manager, Shift Manager, Shift Operations Manager, Operations Business Partner, Site Performance Manager, People & Operations Manager, Manufacturing Team Leader

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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