Operations Manager; Remote Integrated Care Service

Operations Manager (Remote Integrated Care Service) - Carmarthen

Posted: 29 December 2025

Location:

Llangunnor, Carmarthen, SA312PF

Band: 7 | Salary: £48,527 to £55,532 per annum |

Contract:

Permanent | Working pattern:
Full-time | Reference No.: 020-AC143-1225

Rheolwr Gweithrediadau - Gwasanaeth Gofal Integredig o Bell. We are looking to appoint a dedicated collaborator full of compassion who will be responsible for operating and managing a national multi‑disciplinary remote assessment service. The successful candidate will provide leadership in delivering a safe and effective service through a period of significant structural change.

You will have experience of managing a national multi‑disciplinary remote assessment service in a team leader role and demonstrate leadership in delivering a safe and effective service through a period of significant structural service change. If you have the drive, ambition and leadership behaviours required for the role we would love to hear from you. The ability to speak Welsh is desirable;
Welsh and/or English speakers are equally welcome to apply.

Our workforce is made up of over 4,000 people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. We represent the diversity of the population, encourage applications from under‑represented groups and celebrate inclusivity. Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities across the service. All applicants are invited to apply in Welsh;

any application submitted in Welsh will not be treated less favourably than an application made in English. Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

Working collaboratively with their respective Locality Manager, the principal role of the post holder is the 24/7 operational leadership of a defined area. The post holder will provide direction and support, nurture and develop all staff within their line management, and manage the delivery of works, estates, security and housekeeping at the local site.

• A degree level of education, or equivalent demonstrable experience
• Highly specialist knowledge of managing a contact centre
• ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe.
• Prioritising conflicting demands and often unpredictable work patterns
• Ability to demonstrate visible leadership in challenging and stressful situations.
• Investigation and report writing skills.
• Demonstrating continuous personal development including leadership and change management.
• Effective and sensitive communications skills
• Ability to adapt tactical actions into operational delivery.
• Organisational Operational Commander course acquired and updated within 3 years.
• Detailed knowledge and experience of managing capacity, demand and activity
• Experience of budget management.

• Relationship management with key stakeholders in Integrated Care and operational setting to support corporate aims and objectives.
• Experience of managing and influencing people
• Experience of working with a diverse range of stakeholders
• Experience of leadership of high performing teams.
• Experience in undertaking investigations.
• Experience of working in a demanding and fast‑moving environment.
• Experience of developing tactical working plans to meet strategic objectives.

• Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
• The ability to consider, decipher and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others.
• The ability to assertively communicate, state and maintain an organisational position to ensure organisational needs are achieved.
• The ability to demonstrate mental agility and decisiveness in rapidly changing environments.
• Being accountable for results and actions and in turn, holding others to account.
• Leading, inspiring, motivating, developing, and…