Assistant General Manager

City Works - Disney Springs
Lake Buena Vista, FL 32830, USA

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Understand the wants and needs of others

Support others through words and actions

Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, 401k, a generous PTO plan, EAP access, and restaurant dining discounts.

Our Assistant General Managers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The Assistant General Manager supports the General Manager in fueling manager and staff development, maximizing profitability, driving their location to achieve at high levels, assess quality in every facet of the business and ensure that Bottleneck culture is maintained.

They will help set a tone of professionalism, teamwork, hospitality, work ethic and excellence for the staff.

• Works with the General Manager to ensure open communication and understanding exists between management and team members.
• Promotes and instills Bottleneck Management philosophies and operational standards Works with the General Manager and the management team during the process of hiring, training, and development of staff.
• Coaches, mentors, develops, and supports staff in their efforts to advance within their location and Bottleneck Management.
• Fosters an environment of inclusion and unity at all levels.
• Commitment to guest-first mentality through a "lead by example" approach; reinforces to team the importance of creating guest loyalty.
• Carries, communicates, and embodies the Bottleneck culture.
• Understands and assists the General Manager in the execution of strategies that achieve maximum sales growth and cost controls.
• Understands all aspects of financial controls including, but not limited to, cost of goods sold, labor, and supplies.
• Reviews manager reports with General Manager.
• Uses sales forecasting to help their location budget weekly, monthly and quarterly expenses to meet operational goals.

• Held accountable for meeting all company deadlines, protocols, and policies and procedures.
• Ensures execution of innovative ideas that drive incremental sales and organic growth.
• Embraces, oversees, and communicates new Bottleneck Management initiatives to ensure proper introduction and execution.
• Possesses full working knowledge of training and expectations for all work groups; helps define and reinforce expectations set for managers and team members.
• Assists in holding staff accountable to expectations and standards Ensures that all managers and staff have the proper tools to be successful.
• Ensures their location is effectively using and maintaining all operational systems including but not limited to: POS systems, scheduling system, HRIS/ATS, Avero, Open Table and gift card processing.

• Minimum 3 years of restaurant management and people leadership experience.
• Effective verbal and written communication skills
• Show organizational skills, such as scheduling, invoice processing and heavy traffic preparation and planning.
• Effective coaching and leadership tied to financial and operational principles. Industry related experience in complex operating processes and technology.

Leadership and Relationship Building responsibilities for FOH team members and Restaurant Managers. Additionally, the AGM will provide oversight to HOH team members.

Ability…