Regional Aftersales Manager
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-01-15
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Management
Business Management, Operations Manager, Program / Project Manager, Client Relationship Manager
Join to apply for the Regional Aftersales Manager role at Mitsubishi Motors North America, Inc.
Mitsubishi Motors North America, Inc. provided pay rangeThis range is provided by Mitsubishi Motors North America, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$/yr - $/yr
MMNA restructured its field operations in mid-2025, which included creating a small, focused West Region with a smaller number of dealer partners to strongly focus on growth of current and new dealer partners in this Region. The West Region currently has ~35 dealers divided into three districts. While the Regional Aftersales Manager (RAM) role in the West Region shares commonalities with the other RAMs nationally, as the RAM for the West Region, you will particularly work hand in hand with the Regional Sales Manager and Dealer Development Manager on business growth and development of Aftersales opportunities in current and new markets.
This is a unique opportunity for the individual who likes to build and grow, and wants to see the results of their efforts in real time. This position currently reports to the Director, Aftersales Performance.
As the Regional Aftersales Manager – West Region, you are a member of the Company’s leadership team, responsible for strategically driving Aftersales performance and serving as mentor, expert consultant, and brand ambassador within the Region and with dealer partners.
Your effective leadership will increase sales profitability in parts and accessories and the service lane, assist our West Region dealer partners in the growth of their Aftersales businesses, and will optimize the customer experience, helping to ensure positive brand awareness, loyalty, and a seamless customer journey. You will guide your direct reports – District Parts and Service Managers – to successfully implement our strategic plan and provide consultative partnership to drive well managed, profitable dealer operations across the Region.
You also will be instrumental in the implementation of Momentum 2030, Mitsubishi Motors’ long-term business plan to achieve a modernized retail sales and service model, a path to network expansion and sales growth, and to be a leader in industry change and evolution.
Location of Position:
This role requires that you live within the Region, preferably in one of the major markets within the Region (California - several, Las Vegas, Salt Lake City, Seattle, Denver) and close to a major metropolitan airport. Members of Region leadership are typically able to work from home one day per week, but should be traveling within the Region to dealer partners 3-4 days per week, including overnight travel.
You will also travel occasionally to the corporate headquarters in Franklin, TN. It is not expected that this position will require international travel.
As a Regional Aftersales Manager, You Will:
Representative duties of this position include, but are not limited to:
- Drive Aftersales performance for both MMNA and dealer partners in the Region by achieving and exceeding profitability targets, growing customer pay business, improving customer experience and CSI scores, increasing customer retention and loyalty, and boosting parts and accessory sales through strategy, vision, and MMNA's strategic plan.
- Serve as an expert consultant and brand ambassador to Mitsubishi Motors dealer partners within the Region. Regularly visit dealers to provide knowledge, feedback, and expertise on all Aftersales matters while acting as liaison between MMNA and dealer partners.
- Provide innovative guidance to maximize dealer profitability in parts, accessories, and service operations, with focus on customer experience and satisfaction through best practices and utilization of available Mitsubishi Motors programs.
- Lead national parts and service process initiatives to establish and maintain a consistent, exceptional Mitsubishi brand across all dealer partners in the Region. Be especially visible to new dealer partners to ensure successful startup of their Aftersales operations and capture of all available UIO, consistent with…
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