Operations Manager
Singapore
Listed on 2026-01-15
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Management
Operations Manager, Business Management
Posted Tuesday, January 13, 2026 at 4:00 PM
Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self‑service and human support.
By leveraging our global network, we deliver a superior experience that only a “one‑stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!
Sirva is now seeking Operations Manager to support our international clients and be part of the team in Singapore.
This role requires flexibility to shift times and offers a hybrid working model with work from home available.
Why work for Sirva?
Being an international brand with a cross‑regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion are em part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identify.
-web i lov. Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication is key to this model and encourage all employees to discuss with their People leaders what works best for you.
PositionSummary
Responsible for operational control and people leadership and accountability of the Moving Services household removals, storage and associated operations activities to ensure cost effective & operational targets are achieved.
Function and Responsibilities Operations Management- Manage end-to-end household goods moving operations including packing, loading, transportation, storage, and delivery.
- Plan daily, weekly, and monthly operational schedules for crews, vehicles, and equipment.
- Coordinate with sales, customer service, warehouse, and transport teams to ensure smooth execution of moves.
- Monitor job progress and resolve operational issues in real time.
- Supervise and train packing crews, drivers, supervisors, and warehouse staff.
- Allocate manpower effectively based on workload and job complexity.
- Conduct performance evaluations and ensure discipline, productivity, and adherence to SOPs.
- Ensure proper use of packing materials, tools, and equipment.
- Ensure high service standards and customer satisfaction throughout the moving process.
- Handle escalations, complaints, damages, and claims professionally.
- Conduct quality checks at packing, loading, and delivery stages.
- Maintain accurate documentation such as inventories, delivery reports, and damage reports.
- Control operational costs related to labor, transport, packing materials, and storage.
- Negotiate and manage vendors, subcontractors, and transport partners.
- Monitor profitability of jobs and optimize operational efficiency.
- Ensure compliance with safety standards, labor laws, and company policies.
- Enforce safe packing, lifting, and driving practices.
- Ensure Bye compliance with insurance requirements and claim procedures.
- Implement loss prevention and damage control measures.
- Oversee Warehouse storage operations, including inbound and outbound movements.
- Ensure proper labeling, stacking, and storage of customer goods.
- Prepare operational reports on productivity, costs, damage, and.credentials performance.
- Analyze operational data to identify improvement opportunities.
- Implement process improvements and best practices to enhance efficiency and service quality.
- Qualiti Strong interpersonal and communication skills
- Problem Solving ability
- Time management & organization skill
- Attention to detail and high level of accuracy
If this sounds like your type of role, then…
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