Restaurant Manager

CW KOP
220 Main St
King Of Prussia, PA 19406, USA

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Understand the wants and needs of others

Support others through words and actions

Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, 401k, a generous PTO plan, EAP access, and restaurant dining discounts.

Our Restaurant Managers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. Restaurant Managers support the General Manager in fueling staff development, maximizing profitability, driving their location to achieve high levels, assessing quality in every facet of the business and ensure that Bottleneck culture is maintained.

Our Restaurant Managers set a tone of professionalism, teamwork, hospitality, work ethic, and excellence for the staff.

• Work with the General Manager to ensure open communication and understanding exists between management and team members.
• Promotes and instills Bottleneck Management philosophies, culture, and operational standards.
• Work with the General Manager and the management team during the process of hiring, training, and development of staff.
• Coach, mentor, develop, and support team members in their efforts to advance within their location and Bottleneck Management.
• Foster an environment of inclusion and unity at all levels.
• Commitment to guest-first mentality through a "lead by example" approach.
• Reinforce to staff the importance of creating guest loyalty.
• Carry, communicate, and embody the Bottleneck culture.
• Understand and assist the General Manager in the execution of strategies that achieve maximum sales growth and cost controls.
• Understand all aspects of financial controls including, but not limited to, cost of goods sold, labor, and supplies.
• Review manager reports with General Manager.
• Use sales forecasting to help location budget weekly, monthly, and quarterly expenses to meet operational goals.

• Held accountable for meeting all company deadlines, protocols, policies, and procedures.
• Ensure execution of innovative and creative ideas that drive incremental sales and organic growth.
• Embrace, oversee, and communicate new Bottleneck Management initiatives to ensure proper introduction and execution.
• Possess full working knowledge of training and expectations for all work groups.
• Help define and reinforce expectations set for managers and staff.
• Assist in holding team members accountable to expectations and standards.
• Ensure that all managers and staff have the proper tools to be successful
• Ensure location is effectively using and maintaining all operational systems including but not limited to: POS systems, HRIS system, scheduling system, Avero, Open Table, and gift card processing

• Minimum 2 years of restaurant management and people leadership experience.
• Effective verbal and written communication skills
• Strong organizational skills, specifically in areas such as scheduling, invoice processing and heavy traffic preparation and planning.
• Effective coaching and leadership tied to financial and operational principles.
• Industry related experience in complex operating processes and technology.

Supervisory Responsibilities: Leadership and Relationship Building responsibilities for FOH staff

Reports to: General Manager

Department: FOH Operations

Hours of Work: Ability to work a variable schedule, including weekends