General Manager

City Works - Schaumburg
Schaumburg, IL 60173, USA

Position: General Manager

Who is Bottleneck Management?

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Understand the wants and needs of others

Support others through words and actions

Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, 401k, a generous PTO plan, EAPkering access, and restaurant dining discounts.

Our General Managers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The General Manager fuels manager and staff development, maximizes profitability, drives their location to achieve high levels, assesses quality in every facet of the business and ensures the Bottleneck culture is maintained at their location.

They will be the leader that sets a tone of professionalism, teamwork, hospitality, work ethic and excellence for managers and staff.

• Promote and instill Bottleneck Management philosophies, culture, and operational standards.
• Work with the Director of Operations, HR, and Training during the process of hiring, training and development of all managers and staff.
• Coach, mentor, develop, and support managers and staff in their efforts to advance within their location and Bottleneck Management.
• Conduct frequent manager meetings and one-on-ones with location management.
• Collaborate with Director of Operations to develop strategies to achieve maximum sales growth and controlling costs.
• Ensure complete compliance with all aspects of financial controls and ensures their location is proactively measuring all financial matters.
• Participate in seasonal menu pricing decisions Customer satisfaction

• Embrace, oversee, and communicate new Bottleneck Management initiatives to ensure proper introduction and execution.
• Ensure location is properly using and maintaining all operational systems.
• Work with Director of Operations and HR department to handle sensitive personnel issues.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the location, employees, and guests.

• Minimum 3 years of restaurant general lays management and people leadership experience.
• Be an organized, dedicated, and passionate hospitality professional with multi-year management or general management experience.
• Exercise sound leadership, financial, and operational principles.
• Be a consummate professional and understands and embraces the core values of Bottleneck Management.
• Experience managing a staff of 20+ per shift.
• Must have all required food / alcohol certifications as designated by location

Provide Leadership and Relationship Building responsibilities for FOH staff

Hours of work: Ability to work a varied schedule, including nights, weekends, and some holidays.

Reports to: Director of Operations

Department: FOH Operations

• Must be able to stand for full shift Must be able to lift at least 50 pounds
• Must have good hearing for accurate communication with guests
• Must be able to use hands and fingers to handle and feel objects, tools controls and type Must be able to work in areas of loud noises
• Required to frequently reach, bend, stoop, and carry
• Must be able to work in both warm and cool environments; indoors and outdoors
• Must be able to tolerate potential exposure to allergens: peanut…