Head of Complaints Policy & Ombudsman; Hybrid/Remote
Remote / Online - Candidates ideally in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-01-15
Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for:
Domestic & General
Full Time, Remote/Work from Home
position Listed on 2026-01-15
Job specializations:
-
Management
Regulatory Compliance Specialist, Risk Manager/Analyst
Job Description & How to Apply Below
A leading financial services company is seeking a Complaints – Policy and Ombudsman Manager to oversee a team of case handlers in Cardiff. This role aims to manage high-risk complaints, develop efficient policies, and ensure compliance with FCA DISP rules. The ideal candidate should have substantial experience in complaints management and strong analytical capabilities. This position offers a hybrid work model and comprehensive benefits for employees.
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