Service Account Manager

Service Account Manager – Security | South East (home-based, client sites within the M25) | Up to £55,000 depending on experience + car / allowance

Key Responsibilities

* Manage day-to-day service delivery across multiple security sites

* Act as the main point of contact for key clients

* Monitor engineer performance and SLA compliance

* Analyse service data and produce performance reports

* Oversee small works, surveys and service improvements

* Coordinate with engineers, subcontractors and internal teams

* Identify opportunities to improve service and grow accounts

* Ensure all works comply with industry standards and regulations

Technical Focus

* CCTV systems

* Access Control

* Intruder alarms (basic)

* Enterprise platforms such as:

* C-Cure

* Lenel

* Gallagher

Experience

* Background as a field engineer within security systems

* Previous experience in a Service Manager / Account Manager role

* Strong technical knowledge of CCTV and access control systems

* Experience managing enterprise-level sites

* Ability to interpret data and manage SLA performance

* Excellent communication and client management skills

* Organised, proactive and commercially aware

Overview

We are seeking an experienced Service Account Manager to oversee service delivery across a portfolio of client sites. This role is ideal for someone with a strong technical background who has progressed from engineering into management and understands enterprise-level security systems.

You will be responsible for maintaining high service standards, managing client relationships, and ensuring contractual SLAs are consistently achieved