Manager, Training & Collections

Job Description:

Manager, Training & Collections AFM | Remote

AFM increases our clients’ cash flow and profitability by collecting delinquent receivables, including disputed, aged, or avoidant file balances. We’re a client-first agency, combining a law-firm backed approach, extensive experience, and data-driven tools to deliver fast, effective results. Our expert team provides tailored service with integrity, persistence, and care to meet each client’s unique goals.

AFM is seeking a Training and Collections Manager to lead, manage, and take full accountability for new hire training, ongoing employee development, and the performance of the collections team. This is a hybrid role that involves conducting new hire training, overseeing file management, auditing portfolios, evaluating collection call recordings, overseeing ongoing employee development, and ensuring assigned accounts are worked in alignment with AFM’s collection strategy and client expectations.

The Training and Collections Manager will also be responsible for team training and development, driving operational efficiency, and maintaining compliance standards. This position reports directly to AFM’s Senior Vice President of Operations, Al Rossman.

• Experience conducting new hire training classes and ongoing employee development
• Ability to manage a team of collectors and achieve assigned revenue goals
• Must develop and document professional training curriculum and materials
• Understanding of core collection KPI’s and actions necessary to impact results
• Growth mindset
• Collection industry background
• Collection oversight experience
• Excellent communication and organizational skills
• Operates with integrity and a respectful attitude
• Client-focused
• Forward-thinking team player with a strong work ethic
• Strong sense of personal accountability and holds accountability with direct reports

• Based on experience and tenure
• Vacation, PTO, 401K, Health Insurance, Dental Insurance, Vision Insurance, etc.
• This is a full-time role in a remote work environment

This job description is not intended to be all-inclusive. Management reserves the right to modify responsibilities and duties as necessary to meet business needs.