Business Service Officer

Position Summary

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The BSO reports directly to the Market Business Service Officer (MBSO) and is responsible for supervising and managing Support Professionals and executing all business and service functions within the assigned branches. Additional responsibilities include facilitating communication and training for Service Professionals, partnering with Market Sales and Risk teams to ensure execution in all aspects of the business, and supporting the MBSO with delivery of service initiatives.

• Lead the branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with firm policies and procedures.
• Lead, mentor, and supervise a team of Support and Service Professionals.
• Promote cross‑training, learning, development and recognition of Service and Support Professionals within the market.
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals.
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution.
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office, including participation in team meetings, regional and national calls.
• Consistently conduct Support Professional one‑on‑one meetings for coaching opportunities, career goal setting, job‑related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs.
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch.
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements.
• Promote a branch culture that’s consistent with the firm’s core values, including championing diversity and inclusion.
• Manage travel and entertainment expenses for Advisors and other firm programs; track and forecast budgets with adherence to firm policies.
• Facilitate and manage resolution of client inquiries/requests.
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates.
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies.
• Administer other duties as delegated by the Market Business Service Officer.

• Bachelor’s degree required or equivalent education.
• Previous industry experience.
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.
• Other licenses as required for the role or by management.
• Effective written and verbal communication skills.
• Strong attention to detail.
• Ability to prioritize and resolve complex needs and elevate as necessary.
• Ability to identify issues and trends to anticipate change and provide comprehensive solutions.
• Evidence of strong leadership and talent development capabilities.
• Previous supervisory experience preferred.
• Exceptional organizational and time‑management skills.
• Exceptional conflict‑resolution skills.
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the market.
• Knowledge of firm’s risk & compliance policies.
• Ability to think strategically.

Market Business Service Officer

Support Professionals

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – aren’t just beliefs, they guide the decisions we make every day to do what’s best for our clients,…