Operations Team Coordinator

Operations Team Coordinator page is loaded## Operations Team Coordinator remote type:
Remote locations:
USA, Florida, Tampatime type:
Full time posted on:
Posted Todayjob requisition :
R053778#
** Who We Are
** Join a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include:
Data Tree, Fraud Guard, Regs Data, Tax Source and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions.

With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

For more information, please visit  
** What We Do
** As part of the Customer Service Team, this position is responsible for assisting with managing the day-to-day department workflow. Coordinate all process changes and new client information/training with other trainers. Ensure compliance with policies, assist with improving processes and procedures, and develop trained and motivated employees. Work with Team Leads and other Team Coordinators/Trainers to motivate and train the department.
** Essential Functions
*** Develop New Hire training and work on creating web based training with other trainers.
* Create training document for client changes, and obtain Client specific differences that need to be communicated with team members
* Review all fee approvals through the Fee approval queue. Ensure all steps were completed.
* Upgrade order procedure
* Monitor, coach and train team members as backup to TL and answer questions of team members
* Provide a bi-weekly training for open discussions to improve department processes through case studies
* Serve as a back up for Team Lead for the UCN, as well as other systems and processes.
* Coordinate all training with necessary trainers to ensure that all teams receive the same information
* Review and supply input regarding changes to department standard operating procedures (SOPS) and guidelines, and ensure that department SOPs are followed by department associates
* Lead Friday team huddle that provides a recap of all changes and updates that were discussed in the Monday through Thursday huddle.
* Participate in department migration to new Valuations system with a positive attitude in the established time frame
* Participate with Team Lead to propose and implement intermediate improvements to current system
* Help to identify business or process gaps/risks during system migration
* Manage on-going department level training as new development is deployed
* Obtain knowledge of current processes to become Subject Matter Expert (SME) for Valuations system
* Participate in New Story development to assist with migrating the functions from Source Net to Valuations
* Participate in Beta testing / UAT to make sure training and new development works properly when requested by IT or manager
*…