Motor Operations Manager

Motor Operations Manager

Ipswich, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

You will be responsible for the operational support of the Motor Claims team to ensure technical and quality service levels are met. You will be responsible for delivering data insights that support proactive claims handling, and strategic portfolio management. You will also help deliver streamlined processes and ensure friction from claims handling is removed.

You will manage the relationship with ESS to ensure service deliverables are understood and being met. You will identify opportunities to expand ESS workload and ensure that appropriate business process documents are submitted to support this. You will also ensure annual reviews are carried out of all process documents issued to ESS to ensure that they are maintained current. You will be the point of conduct for system related queries, enhancement and testing.

You will oversee external relationships ensuring they are performing to the expected standard and liaising with the Vendor Manager and the Motor Client Service and Claims Manager to identify successes or areas for improvement.

You will work closely with Middle Office, Portfolio Solutions Manager and actuaries to ensure portfolio data needs are understood and produced regularly. You will also be aligned to the UK & Lloyd’s Claims Operations Team to ensure alignment across the region.

This is a hybrid role, combining both remote working and being based in our Ipswich office reporting into the Motor Client Service and Claims Manager role.

What will your essential responsibilities include?

You will be responsible for supporting the operational excellence of the Motor Claims team by producing daily stats, highlighting areas of focus for Managers, analysing KPIs and other performance metrics and portfolio analysis. You will champion continuous improvement and partner with ESS and vendors to ensure the delivery of the claims strategy.

• Manage the portfolio insights including trend identification and reporting.
• Manage KPIs and Metrics reporting and helping the Managers with remediation plans.
• Manage a strategic relationship with ESS and key vendors.
• Supporting underwriting team and clients in connection with claim trends and loss run reporting.
• Ensure processes are streamlined and any friction eliminated.
• Be a system Ambassador.
• Drive culture of continuous improvement and learning.
• Ensure tools are available to help Managers manage workload and support the claims team as needed.
• Project manage key initiatives within product line and wider function and execute within agreed timescales.

We’re looking for someone who has these abilities and skills:

• Significant Portfolio Analytical skills having used Power BI, python or other similar reporting tools.
• Significant Operational expertise in process optimization
• An understanding or insurance regulation
• Knowledge of Motor insurance
• Experience implementing new market initiatives and managing change
• Adaptability to learn other product lines
• Influencing and Negotiation
  • Managing internal and external relationships proactively and effectively leading the market.
• Critical and Strategic Thinking
  • Ability to manage resources including team workload allocation and pro‑active management of vendor relationships in order to deliver on Product strategy. Ability to take a pre‑emptive problem management, solution generation and resolution approach.
• Communication
  • Ability to convey information…