Network Operations Center; NOC Supervisor

Network Operations Center (NOC) Supervisor

Sage Net is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. Sage Net’s people, processes, and technologies, coupled with its collaborative approach, empower customers to achieve their core business objectives.

The company offers world‑class service and support via its US‑based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

With a three‑decade track record in managed services, Sage Net boasts a long‑term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. Sage Net manages communications for more than 430,000 endpoints. Headquartered in Tulsa, Sage Net has regional offices in Atlanta, Toronto and Washington, D.C.

As the Supervisor of Connect Client Support, you will provide hands‑on leadership and coaching for a team of 6–10 NOC Associates at varying levels. You will ensure excellence in operational delivery, drive team development, and lead by example in a dynamic, fast‑paced environment. You will oversee critical daytime transitions and collaborate closely with cross‑functional partners to meet service‑level objectives, supporting a team that operates across multiple shifts.

This role is ideal for a transformational leader who is coachable and passionate about developing others.

• Supervise a team of 6–10 NOC Associates across varying experience levels
• Coach, mentor, and develop team members to promote accountability, high performance, and adherence to organizational policies
• Participate in hiring, onboarding, and training initiatives to support department staffing and skill development
• Analyze operational performance, escape support needs, and collaborate with leadership on continuous improvement initiatives
• Research and resolve both basic and complex issues related to NOC systems, tools, and workflows
• Recommend and implement improvements to processes, efficiencies, and service delivery practices
• Maintain cost‑control procedures and assist with inventory tracking as needed
• Provide operational tools, support, and resources to ensure department goals and SLAs/SLOs are met
• Facilitate implementation of change management efforts and help staff adapt to evolving tools and practices
• Respond to daily service and staffing issues, ensuring full resolution and documentation
• Serve as liaison between the NOC, Sales, Program Management, and the Executive Leadership Team
• Identify and collaborate on workflow and system improvements with operational and analytical teams
• Support departmental projects by contributing to quality control, tracking timelines, and identifying opportunities for automation or streamlining
• Contribute to project planning by estimating resource needs, identifying phases, and supporting execution
• Reinforce and uphold company policies, standards, and information security protocols across all shift activities
• Participate in an on‑call rotation to address after‑hours operational escalations and ensure service continuity
• Travel to remote offices or customer locations as required

• Bachelor’s degree or 4+ years of relevant supervisory experience
• 1–3 years of management or leadership experience in a NOC or customer technical support environment
• 3–5 years of NOC or equivalent technical support experience
• Proven ability to coordinate across multiple departments and prioritize shared goals
• Demonstrated success leading technical teams in a 24/7 operational environment
• Excellent organizational, project management, and time‑management skills
• Strong communication skills with the ability to work with technical teams, stakeholders, and senior leadership
• Ability to plan, organize, prioritize, and delegate tasks independently
• Exceptional attention to detail and follow‑through
• High level of initiative, work ethic, and…